[Hiring] IT Operations Manager @General Dynamics Information Technology

Role Description

The IT Operations Manager oversees daily IT service delivery to ensure reliable, secure, and high‑quality technology operations across the agency. This role leads IT teams and vendors, drives operational excellence, and ensures infrastructure, applications, and end‑user services support mission needs.

• Lead day‑to‑day IT operations across service desk, infrastructure, networks, cloud services, and business applications.
• Manage incident, problem, request, and change processes to maintain strong service performance.
• Guide IT staff and contractors, setting priorities and fostering accountability, customer focus, and continuous improvement.
• Ensure reliability of networks, servers, cloud environments, endpoints, and critical systems through proper monitoring, maintenance, upgrades, and lifecycle planning.
• Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and meet compliance requirements.
• Communicate outages, risks, and priorities to stakeholders while gathering feedback to enhance service quality.
• Manage vendor relationships, performance, procurement support, and contract execution.
• Track key metrics (service availability, incidents, satisfaction, lifecycle status, vulnerability compliance) and deliver regular operational reporting.
• Identify opportunities to modernize, automate, and improve IT operations while aligning to strategic goals and emerging mission needs.

Qualifications

• 5+ years of progressive IT experience with operational leadership.
• Experience across multiple IT domains in government or regulated environments.
• Strong understanding of IT service management, cloud services, cybersecurity operations, infrastructure, and end‑user support.
• Proven vendor and contractor management experience.
• Excellent communication skills, especially with non‑technical audiences.
• Experience with ITSM platforms (e.g., ServiceNow).

Requirements

• 5 + years of related experience.
• US Citizenship Required: No.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full-flex work week to own your priorities at work and at home.
• Award-winning culture of innovation and a military-friendly workplace.