[Hiring] IT Operations Executive @Startech Networks

Role Description

The IT is responsible for hands-on leadership of IT operations, ensuring reliable systems, secure access, and high-quality support for users across India and the United States. This role acts as an IT Lead staff and ensures operational excellence across global environments.

Key Responsibilities

• IT Operations & Support:
  • Lead daily IT operations for India and US users.
  • Act on escalation for incidents and outages.
  • Ensure SLA adherence for incidents, service requests, and changes.
  • Work on cross-function areas improving IT communications & tools including Intranet, social media, web content aggregation.
• Infrastructure & Systems:
  • Administer and support cloud, on-prem, and hybrid environments.
  • Troubleshoot hardware, OS, application, printer and peripheral issues.
  • Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Manage servers, backups, patching, and system health.
  • Support office IT setups, onboarding, inventory management (laptops, servers, IT equipment) and remote workforce tools.
• Security & Access Management:
  • Manage user provisioning, de-provisioning, and role-based access.
  • Assist in audits, vulnerability remediation, and incident response.
  • Implement and enforce security controls, endpoint protection, and IAM.
• End-User Experience:
  • Ensure smooth onboarding/offboarding of employees in India and the US.
  • Support collaboration tools (Microsoft 365, email, conferencing).
  • Drive improvements in user experience and support quality.
• Team & Vendor Coordination:
  • Guide IT engineers and service desk staff and work with management effectively.
  • Coordinate with vendors, ISPs, cloud providers, and MSPs.
  • Maintain asset inventory and license tracking.
• Documentation & Process:
  • Maintain SOPs, runbooks, and IT documentation.
  • Support ITIL processes: incident, problem, and change management.
  • Standardize tools and configurations across regions.

Qualifications

• Education: Bachelor’s degree in IT, Computer Science, or related field.
• Experience:
  • 5–8+ years in IT operations or infrastructure roles.
  • Experience supporting US-based users from India.
  • Proven hands-on troubleshooting and leadership experience.
• Technical Skills:
  • Windows administration.
  • Microsoft 365, Active Directory, Azure AD / Entra ID.
  • Cloud platforms (Azure / AWS).
  • Networking fundamentals (VPN, firewalls, DNS, DHCP).
  • Endpoint & security tools (EDR, MDM, patching).
• Soft Skills:
  • Strong problem-solving and ownership mindset.
  • Clear communication with US stakeholders and remote workforce.
  • Ability to work across time zones and handle critical incidents.

Success Metrics

• Incident resolution time & SLA compliance.
• System availability and stability.
• Security compliance readiness.
• User satisfaction feedback.

Working Model

• India-based role with scheduled US time-zone overlaps.
• On-call support during critical incidents.