[Hiring] IT Operations Engineer @Nourish

Role Description

This person will report into our Head of IT and work closely with Engineering, People Team, and other cross-functional partners. You'll be the second person on the IT team at Nourish, owning day-to-day IT operations across our device fleet, identity stack, and SaaS ecosystem. This isn't a greenfield role — there's a strong foundation in place. What we need is someone to take ownership of it, improve it, and scale it as we grow from 350 to 800+ employees.

This role is full-time and open to NYC, SF, or remote candidates. If based near our NYC or SF offices, there may be the occasional need to work in office.

Key Responsibilities

• Be the primary owner of IT support: triage, resolve, and close the loop quickly, then eliminate repeat requests through automation or process improvements.
• Own onboarding and offboarding end-to-end for employees and contractors.
• Manage device lifecycle: procurement and logistics with our hardware partner enrollment and MDM in Iru (Mac) and Intune (Windows).
• Administer Okta (SSO, SCIM, group rules), Google Workspace, Slack, and a broad SaaS stack.
• Build automations that cut IT toil using Okta Workflows and our IT automation and AI help desk tooling, so access requests and lifecycle events run without manual work.
• Keep identity data clean in partnership with People Ops (ADP attributes drive downstream access).
• Provide support for our NYC and SF offices, including networking (UniFi) and conference rooms.
• Write documentation and KB articles that enable self-service.
• Support SOC 2 and HITRUST controls you own, as well as periodic access reviews.

Qualifications

• 3–6 years of IT operations or systems administration experience, including time as one of the first IT hires at a high-growth startup.
• Hands-on experience administering Okta in production, including SSO and SCIM app integrations, group rules, and HRIS-driven lifecycle.
• Experience administering at least one MDM platform (Iru/Kandji, Jamf, or Intune). Predominantly Mac with a small Windows fleet.
• Experience carrying a high-volume support queue on a small IT team, enjoying it, and still shipping improvements while doing it.
• Default to automation: instinct to eliminate manual processes rather than just document them.
• Ownership of problems end-to-end, from the first Slack ping to root cause, resolution, and follow-up.
• Comfortable with ambiguity or missing processes and take the initiative to improve or establish processes.
• Ability to support people remotely or in person.
• Clear communication in writing, able to translate technical context for non-technical stakeholders.
• Detail-oriented for compliance and audit work, and pragmatic enough to prioritize ruthlessly when everything feels urgent.

Bonus Points

• Experience with AI help desk or IT automation platforms.
• Endpoint security experience (CrowdStrike preferred).
• Networking or office IT fundamentals (UniFi, Meraki, conference room AV).
• Prior experience at a HIPAA-regulated or healthcare company.