[Hiring] IT Manager @Cloud Accountant Staffing

Role Description

Be the strategic owner of how technology shows up across our team and for our clients. You lead our IT function end-to-end — setting the standards, building the team, and making sure every ticket, deployment, and client touchpoint reflects a polished, dependable IT operation.

You'll own the full IT function — people, process, and performance. This isn't a behind-the-scenes role — you'll set strategy at the leadership level while staying close enough to the work to unblock a critical issue when it matters.

Your responsibilities span:

• Team leadership and IT Specialist management
• Helpdesk and ticket operations oversight
• Device lifecycle strategy and deployment governance
• Client engagement and executive-level communication
• IT strategy, process architecture, and continuous improvement

Full-time IC with exclusivity. No part-time or freelance engagements once hired.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related discipline
• 4+ years of experience in IT support/operations, with at least 1-2 years in a leadership or team management capacity
• Proven track record managing helpdesk operations and meeting SLA-driven performance targets
• Experience overseeing device provisioning, deployment, and lifecycle management at scale
• Strong familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk, or similar) and reporting on team performance
• Confident, polished written and spoken English; comfortable presenting to clients and leadership
• Demonstrated ability to coach and develop direct reports

Requirements

• Leads by example — your team's standards reflect your own
• Can zoom out to strategy and zoom in to troubleshoot when needed
• Builds systems and people, not just fixes problems
• Is a trusted face in front of clients, translating complexity into confidence
• Proactively spots risks and brings solutions before being asked
• Takes ownership of outcomes, not just tasks

Benefits

• Career-level USD compensation: $1,800-$2,000/month based on experience
• Permanent remote work — done right
• Full company equipment provided (laptop, monitor, accessories)
• 15 days PTO annually + local holidays off
• Guaranteed annual increases
• Referral rewards up to $1,000
• Monthly flexible stipend (CAS Flex Perks)
• Structured onboarding and support
• A culture that actually shows up

Company Description

We are not a gig platform. We are not a freelance marketplace. We are not short-term staffing.

We invest in professionals who want to build a real career serving U.S. clients.

Contract & Exclusivity

This is an independent contractor engagement based in the Philippines. Full-time exclusivity is required — candidates must not hold other part-time or freelance engagements once hired. Conflict-of-interest checks may apply.

Application Process

• Application & Prescreening
• Skills & Leadership Aptitude Assessment
• Profile and Pre-interview Preparation
• Client Interview
• Employment Offer and Onboarding

Ready to Take the Next Step?

Your next big career move starts here: https://jobs.ashbyhq.com/cas