[Hiring] IT Infrastructure Capacity Management Service Owner @ALIS Software LLC

Role Description

We are seeking an IT Infrastructure Service Owner for a six-month contract assignment. This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, & stakeholders to help ensure reliable, scalable, & cost-effective service delivery.

• Support end-to-end ownership of assigned infrastructure services, with focus on availability, reliability, utilization, adoption, and service-level performance.
• Maintain service documentation, roadmaps, performance dashboards, operational metrics, and stakeholder communications.
• Coordinate service activities across architecture, engineering, quality assurance, operations, product, and project teams.
• Facilitate service reviews, track actions, analyze trends, & communicate service performance, risks, & improvement priorities.
• Serve as a point of contact for service inquiries, operational concerns, and stakeholder feedback.
• Assist with service strategy, design, transition, operations, and lifecycle activities.
• Identify practical opportunities to improve service quality, efficiency, scalability, and cost effectiveness.
• Support incident follow-up, root cause analysis, corrective actions, and continuous improvement initiatives.
• Prepare clear communications for service releases, changes, performance updates, and improvement activities.

Qualifications

• 3+ years of experience in IT service management, infrastructure operations, service delivery, or a related field.
• Working knowledge of ITIL practices and service management principles.
• Experience supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies.
• Experience coordinating work across technical teams and business stakeholders.
• Ability to interpret service metrics, identify trends, and translate findings into clear actions and updates.
• Strong written and verbal communication, organization, analytical thinking, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment with limited supervision.
• Bachelor's degree in information technology, Computer Science, or a related field, or equivalent relevant experience.

Preferred Qualifications

• ITIL Foundation certification or equivalent practical experience.
• Exposure to Microsoft Azure, AWS, VMware, Cisco, or comparable infrastructure technologies.
• Experience working in a managed services, enterprise infrastructure, or shared-services environment.
• Familiarity with Agile delivery methods and DevOps practices.

Preferred Skills

• Strong understanding of cloud capacity management.
• Strong understanding of forecasting and demand management.
• Experience in managing Azure and AWS provider capacity.
• Strong knowledge of capacity risk management and assessment.
• Clear understanding of application capacity and resilience.
• Experience with data, APIs, and capacity intelligence.
• Practical experience with capacity governance and controls.
• Knowledge of capacity constraint mitigation and cloud resource capacity optimization.
• Strong experience with executive and stakeholder communication.

Measures of Success

• Assigned services consistently meet agreed service levels and operational targets.
• Service reporting, documentation, risks, and improvement actions are accurate and current.
• Stakeholders receive timely, clear communications and issues are coordinated through resolution.
• Improvement initiatives contribute to better reliability, response and resolution times, customer experience, adoption, or cost efficiency.

Core Competencies

• Customer focus
• Collaboration
• Communication
• Problem solving
• Adaptability
• Accountability