[Hiring] Infrastructure Program Manager @Insight

Role Description

We are seeking candidates with stronger infrastructure project implementation and consulting organization experience, rather than primarily operations-focused backgrounds such as managed services and service desk environments.

The Program Manager role within Insight’s Client Solutions team is the account-level Program Manager for a set of clients. The Program Manager collectively works with the Account Principal and Enterprise Architect ensuring services delivery success in a matrixed model. Project Managers own detailed engagement execution, while the Client Solutions Program Manager owns program outcomes, governance, economics, risk, cross-project alignment, and continuity across the entire client project portfolio. This is a services delivery role with accountability for governance, financial performance, adoption, executive engagement, knowledge reuse, and long-term value realization across a set of our key clients.

Key responsibilities include:

• Strategic Alignment & Client Executive Engagement
  • Define and run the account program governance framework, including Executive Steering Committees and Business Reviews
  • Keep delivery activity aligned to the client’s strategic, financial, and executive priorities
  • Coordinate with Project Managers, delivery teams, Enterprise Architect, and Account Principal to make prioritization and trade-off decisions within a shared client-outcome framework
  • Assist with tracking major milestones and ensuring that delivered services have produced measurable business value recognized by the client
  • Provide program context that improves the quality of follow-on opportunity shaping and scoping
• Delivery Governance & Portfolio Execution
  • Build and maintain a single integrated delivery health across all active engagements
  • Hold authority over prioritization, resource sequencing, milestone validation, and phase exit criteria across the portfolio
  • Orchestrate capacity, dependencies, and resource continuity across matrixed and multi-vendor teams
  • Synthesize engagement-level risks into an account-program risk view and lead escalation response when needed
  • Enforce governance standards and pause, redirect, or halt delivery when standards are not met
• Financial Performance & Commercial Integrity
  • Maintain a consolidated portfolio view of revenue, cost, utilization, margin, and realized rate across active engagements
  • Ensure accurate revenue recognition by surfacing delivery or other risks
  • Enforce that no work proceeds without an executed Statement of Work or approved commercial authorization
  • Require formal change control for material scope changes and evaluate aggregate impact on roadmap and economics
  • Apply contract clarity review and improve forecast discipline over time
• Adoption, Change Management & Workforce Capability
  • Define program-level adoption criteria so completion is measured by client adoption and value realization, not technical deployment alone
  • Maintain a change and adoption view across engagements and remove organizational, process, and stakeholder barriers
  • Coordinate with business and technical stakeholders when resistance threatens delivery outcomes
  • Assess client capability at program start and confirm the client can operate and sustain delivered solutions at major milestones
  • Manage the balance between building client self-sufficiency and preserving intentional managed services relationships
• Operational Excellence, Knowledge & Account Growth
  • Enforce a standard post-delivery debrief process so completed work produces reusable artifacts, diagrams, and runbooks
  • Maintain a qualified strategic backlog for each assigned account, linked to client outcomes and delivery observations
  • Partner with Sales, Client Solutions, and Delivery leadership to track aligned follow-on opportunities
  • Continuously evolve the delivery program management operating model based on account complexity, maturity, and lessons learned
• Cross-Functional Orchestration
  • Coordinate across the Account Principal, Enterprise Architect, Project Managers, Sales, Practice, PMO, and Finance teams to keep delivery aligned
  • Ensure assumptions, constraints, dependencies, and risks are visible before work advances
  • Create alignment across matrixed teams that do not report directly to the Client Solutions team
  • Maintain one coordinated client-facing delivery motion despite multiple contributors and workstreams
• Financial & KPI Management
  • Own and manage a portfolio view of utilization, revenue recognition, forecast accuracy, adoption progress, and delivery health
  • Work with the Account Principal to track trends and identify margin leakage early enough to take corrective action
  • Report risks, exceptions, and performance trends with clear corrective recommendations

Qualifications

• 8+ years of experience in project management, or delivery management in technology services or a related professional services field
• 5+ years of direct experience in enterprise-scale program leadership, client-facing governance, or multi-workstream project management
• Proven accountability for engagement economics, utilization, revenue recognition, risk management, and client outcomes
• Ability to lead executive governance conversations, including difficult discussions involving delivery risk, scope, and engagement health
• PMP or equivalent program management certification required
• Ability to travel up to 10% for client meetings, team events, and related engagements
• Agile certification such as PMI-ACP, CSM, PSM, or equivalent (Preferred)
• Demonstrated experience with SOW construction, contract clarity review, formal change control, and commercial risk assessment
• Experience leading multi-vendor, matrixed delivery teams across complex enterprise environments
• Familiarity with adoption planning, organizational change considerations, and AI-enabled delivery workflows

Benefits

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups

Company Description

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!