[Hiring] IT Help Desk Technician @AirITSystems GmbH

Role Description

As a IT Help Desk Technician, you will be one of the first points of contact for clients experiencing technical issues. You’ll work directly with end users via phone, email, and chat to understand their issues, provide basic troubleshooting, and escalate more complex problems to the appropriate technical resource when needed.

Qualifications

• Proven experience in an IT support or helpdesk environment
• Strong troubleshooting skills across operating systems, network connections, and common business software
• Clear communication skills and a customer-first approach to problem-solving
• Familiarity with ticket management systems and remote support tools

Benefits

• Accommodation options and additional vacation days
• Career training opportunities to grow your technical skillset
• Company laptop and home office equipment
• Full remote work setup
• Access to a company car
• Company pension plan
• Employee discounts
• Flexible working hours
• Paid sick leave
• Parental leave
• Private health insurance