[Hiring] IT Directors @Prolific Academic

Role Description

We're looking for IT and Tech Leaders with hands-on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts. If you have the necessary experience, we'll send you a quick 10- to 15-minute test to assess your skills and suitability for our research tasks. If successful, you'll be invited to join Prolific as a participant, where you'll get paid to share your expertise with researchers and organisations who need real-world IT insight. Researchers looking for your skills tend to pay up to $200 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.

Qualifications

• Director-level or above experience in IT, Technology, IT Operations, or a related function
• Deep background in one or more areas such as IT Service Management, IT Operations, or Enterprise Service Management
• Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
• Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
• The ability to draw on complex IT service workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
• Exceptional written communication skills and a high level of attention to detail when responding to questions on IT policy, compliance, or service management topics
• A PayPal account to receive payment from our clients

Requirements

• Share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes
• Apply your real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows
• Participate in structured surveys or interviews where your domain expertise informs research into service management practices and IT operations
• Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in IT and operations contexts
• Contribute subject matter expertise to help research teams better understand how IT functions use and evaluate service management platforms

Benefits

• Competitive pay rates
• Flexible hours
• Ability to work from home

Company Description

Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.