[Hiring] IT Business Analyst @Marsh McLennan

Role Description

We are seeking a talented individual to join our IT team at Torrent. This role will be based in Kalispell, MT or can be performed Remotely Nationwide. This position is for an entry-level professional individual contributor in Information Technology, working under close supervision. The role will be responsible for the planning, development and implementation of technology- and process-based solutions. This role will also provide technical support to internal and external end user clients of technology solutions.

• Investigate, triage, diagnose, and help resolve system issues for internal and external clients, working with IT teams and suppliers as needed.
• Provide ongoing support until tickets are fully resolved.
• Analyze reported system issues to determine validity, severity, and how to reproduce them.
• Assist Senior Analysts with business requirements, functional specifications, and system enhancement documentation.
• Record changes made to existing systems and helps ensure support documentation is complete and maintained.
• Support business and client needs and research, including escalating findings to the appropriate team member.
• Assist senior staff with client and user requirements gathering, status reports, release notes, and task planning activities.
• Follow change management processes, coordinates client-specific requests and resources, handles outage notifications, and supports weekly reporting of incoming, open, and closed issues.

Qualifications

• Excellent verbal and written communication skills
• Strong ability to identify trends and assess the severity of defects and data issues
• Ability to work effectively in a fast-paced, team-oriented environment
• Insurance industry experience

Requirements

• In-depth flood underwriting knowledge
• ANFI certification
• Familiarity with SQL

Benefits

• Professional development opportunities
• Interesting work and supportive leaders
• A vibrant and inclusive culture
• A range of career opportunities
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

Company Description

Torrent Technologies is the leading flood insurance solutions provider in the US. Its integrated suite of business software platforms along with simplified private flood insurance, and customer-focused service and support solutions, have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and innovative private insurance products.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.