[Hiring] IT Administrator @Remote Legal Staff

Role Description

IT here has been handled by our owners alongside everything else. We've outgrown that. We're hiring a hands-on IT Administrator to take over day-to-day IT for our internal team of 80+ and become their go-to person for accounts, licenses, tools, and tech support. You'll keep our Google Workspace environment clean and secure, set up and run our help desk, and make sure the tools we already pay for are working for the people using them.

This role holds admin access to our internal systems, which contain client-sensitive information, so discretion and care with access truly matter.

What you'll do

• Take over day-to-day IT management from our owners and be the team's first point of contact for anything IT.
• Propose IT policies and acceptable-use guidelines for senior management to approve, with the confidentiality standards our law firm clients expect in mind.
• Build onboarding, help desk, and documentation processes that keep working as we add staff.
• Administer Google Workspace day-to-day: users, groups, shared drives, sharing settings, and security defaults.
• Manage accounts, licenses, and access across our internal platforms, including Slack, our recruiting CRM, project management, HR, and time-tracking tools.
• Own onboarding and offboarding for the internal team: access ready on day one, fully removed on the last day.
• Keep an accurate inventory of users, roles, access levels, and licenses.
• Enforce MFA, password management, and role-based access, and run periodic access reviews.
• Support our internal team across Latin America, the Philippines, South Africa, and the U.S. by chat, video, and remote desktop.
• Troubleshoot tool and account issues on team members' personal computers.
• Give on-demand help to placed legal professionals who are stuck setting up a tool, installing software, or dealing with a slow computer.
• Select, set up, and run our help desk platform: triage, response times, and tracking.
• Build a self-service knowledge base from the questions people actually ask.
• Review our SaaS tools and subscriptions to find overlaps and unused seats, and track renewal dates.
• Bring cost-saving recommendations, with numbers, to senior management.
• Spot support patterns that show who needs training, and on what.
• Create short guides, how-to videos, or quick sessions that help a non-technical team use our tools well.
• Handle the technical side of domain and subdomain setup (DNS, email records) for our marketing team.

Qualifications

• 3–5 years of hands-on IT administration or support in a fully remote or distributed organization.
• Experience as the sole or primary IT person for a remote organization, owning admin and support end to end without on-site access to users or devices.
• Admin experience managing 100+ users in Google Workspace, or equivalent Microsoft 365 tenant administration: non-negotiable.
• Hands-on experience setting up and administering a help desk or ticketing platform (Freshdesk, Zendesk, Jira Service Management, or similar).
• Experience providing remote support with tools like AnyDesk, TeamViewer, or similar.
• Experience managing user accounts and licenses across multiple SaaS platforms.
• Working knowledge of SSO, MFA enforcement, and role-based access control.
• Excellent written and verbal English.
• Strong customer service instincts: patience matters as much as skill.
• Able to work independently and proactively in an async-first environment.

Requirements

• Experience writing end-user documentation or running short trainings.
• Slack administration and integrations.
• Basic DNS knowledge (domains, subdomains, email records).
• Basic automation skills (Zapier, Make, or similar).
• Background in legal, professional services, staffing, or BPO environments.
• Familiarity with data confidentiality expectations in legal or other regulated industries.

Benefits

• Fully remote position with a flexible work schedule.
• Competitive base salary.
• Annual performance bonus.
• Anniversary loyalty bonuses.
• Company-sponsored health insurance.
• Generous PTO that increases with tenure (up to 30 days per year).
• Birthday PTO day.
• 7 U.S. paid holidays.
• 5 paid sick days per year.
• Bereavement leave.
• Additional unpaid personal leave is available.
• Home office stipend for equipment and workspace upgrades.
• Computer replacement stipend.
• Monthly internet allowance (increases with tenure).
• Professional development and training programs.
• Education support for high performers.
• A collaborative, supportive team culture where people are genuinely invested in each other's success.
• A fast-moving environment where your work has real visibility and direct impact.
• Clear path to growth: we promote from within and reward people who perform.