[Hiring] Inter Enterprise Application Analyst @Children's Health

Role Description

Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications/systems; leads and/or coordinates conversions, application/system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting. Participates in on-call/after hours support schedule as defined within the Group. Serves as Lead or Project Manager for small to medium projects.

Responsibilities

• Implementation:
  • Evaluate project requests associated with field of expertise and/or systems supported.
  • Conduct current state assessments, requirements gathering and definition, future state design and application build activities.
  • Lead implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects.
  • Contribute to development of associated training curriculum/program, post implementation documentation and production support services.
  • Ensure systems design supports corporate policies and federal legislation, where applicable.
  • Work with customer departments to ensure solutions to complex business issues are an appropriate fit organization wide.
• Project Management:
  • Prepare detailed project plans.
  • Adhere to project schedules and timelines; complete projects on time and within budget.
  • Identify and escalate issues to appropriate sponsor group, steering committee or other governing body.
  • Facilitate change request process in relation to assigned projects.
  • Prepare supporting documentation and present initial project requests and change requests to leadership.
  • Provide weekly status updates on assigned projects.
  • Coordinate necessary support with IT and Materials Management counterparts as needed.
• Maintenance, Support and Troubleshooting:
  • Monitor, acknowledge and resolve heat tickets as assigned.
  • Coordinate software and hardware repairs and version upgrades with customer departments and IT.
  • Develop and maintain documentation for system procedures.
• Administrative:
  • Attend related meetings, meetings with vendors, leadership team meetings and other meetings as needed.
• Production Support and Maintenance:
  • On call support; ensuring the integrity, integration and stability of production system.
  • Formulate system scope and objectives to develop or modify complex system designs.
  • Interface maintenance and support.
  • Ensure coordination and documentation of hardware and software support and upgrades.
  • Work closely with IT resources during upgrades and issue resolutions.
  • Troubleshoot application, process and technical issues.
  • Identify required resources and coordinate all efforts until issue is resolved.
  • Complete documentation as needed.
  • Coordinate and complete tasks during unplanned downtimes including system maintenance.
  • Support training of IS staff and end-users as needed.
  • Direct and coordinate communication regarding scheduled and unscheduled downtimes.
  • Daily communication with key business process owners and departmental system support staff.
  • Stay current with new application functionality and enhancements.
  • Consult vendor support sites, discussion forums, and other sources to identify leading practices for problem resolution.
  • Utilize vendor support site to log issues for assistance in resolution.
  • Coordinate with leadership and customer departments to implement recommended solutions.
  • Other duties as assigned.
• Project Assignments:
  • Design, develop and manage an implementation approach using standard project management tools.
  • Analyze user problems, determine and recommend optimum resolution based on system capabilities and user’s needs.
  • Consult with department on enhancements to ensure integration within the existing environment.
  • Participate in design, build, test, troubleshooting and conversions.
  • Assume project lead responsibilities.
  • Plan, direct, develop, and coordinate the detailed process flow, design, implementation, performance management, and documentation of software and hardware implementation.
  • Coordinate and consult with end user departments to determine activities and business functions of their departments.
  • Determine requirements for system software, hardware, interfaces, and application integration.
  • Develop project plans with system specifications based on defined requirements.
  • Formulate and/or define project scope and system objectives through research and fact finding.
  • Serve as technical leader to plan, coordinate, and develop a comprehensive implementation plan.
  • Establish time lines and project milestones; monitor progress to ensure compliance with project requirements.
  • Serve as leader for technical, programming, support, vendor, and end user staff.
  • Install and implement complex software, hardware, interfaces, and upgrades in a multiple user, networked and integrated computer environment.
  • Coordinate and manage systems monitoring and performance enhancement activities.
  • Establish service level agreement metrics for supported systems.
  • Provide application expertise during planning and design.
  • Coordinate department testing efforts and communicate on a regular basis with customer.
  • Mentor other technicians and assist with more complex assignments.
  • Identify and document current and future state analysis.
  • Coordinate and document hardware and software installations.
  • Other duties as assigned.

Qualifications

• At least 2 years work related experience Required.
• Project management experience; Direct experience related to same or similar systems installed at Children's Required.

Requirements

• Four-year Bachelor's degree or equivalent experience Required.
• Enterprise App Analysts supporting software must demonstrate competency in software used in their role.
• All training and testing applicable to the role must be successfully completed and passed within 90 days of employment.
• Continuing education requirements must be completed and maintained for applications applicable to the role.

Licenses and Certifications

• If supporting Infor (HR): Infor HR Payroll Associate Certification or Infor HR Talent Associate Certification is required.
• If supporting Infor (Finance/Accounting or Supply Chain): Infor FSM Associate Certification is required.

Benefits

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure.
• Paid Parental Leave (up to 12 weeks).
• Caregiver Leave.
• Adoption and surrogacy reimbursement.

Company Description

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.