[Hiring] Senior Application Systems Analyst @Children's Wisconsin

Role Description

Children’s Wisconsin has an exciting opportunity for an HIM Epic Application Analyst to join our Epic HIM Applications team! In this role, you will collaborate with clinicians, operational leaders, and technology teams to support and optimize critical Health Information Management (HIM) applications within Epic. Join a collaborative and innovative team dedicated to enhancing workflows, improving data integrity, and helping deliver high-quality patient care across the organization.

Location: Remote

Job Summary:

• Provides application, workflow and process expertise through knowledge sharing, guidance and training for assigned HIM Epic Module(s).
• Provides support, analysis, configuration, development, testing and implementation services for multiple applications with varying users, technologies and complexities.
• Identified as an application expert and primary contact in at least one defined application (and/or application specific modules).
• Performs work that is complex and cross functional in nature.
• Analyzes, develops, tests and implements solutions while adhering to change control and testing methodologies and all other related CHW documentation standards.

Essential Functions

• Ensures the stability, reliability and performance of the applications or modules for which they provide support by having a thorough understanding of the applications, operational workflows, integration points and technical components.
• Develops and maintains working relationships with application vendor(s), aware of contracted SLA’s, and establishes appropriate prioritization of requests and issues.
• Performs issue resolution, user requirement gathering for changes/enhancements, updates/upgrades and new functionality.
• Meets or exceeds service level agreements in relation to resolution of customer issues, including collaboration with third party resources, operations and other IS teams.
• Responds quickly and appropriately to customer service requests.
• Collaborates with both internal and external resources to develop solutions to a variety of problems with large scope and complexity and measures impact of each solution.
• Works is performed without appreciable direction, assignments are often self-initiated, and applies considerable latitude in determining technical objectives of work.
• Clearly understands integration points with other applications and downstream systems, able to use advanced tools to run requested reports, able to translate user requirements into system specifications.
• Works with internal teams to develop workflows, and applies best practices.
• Supports organizational and departmental changes, demonstrating expertise to apply change management principles, processes, behaviors and skills necessary to effectively prepare an impacted audience for a sustainable change.
• Supports the holistic interrelationships that exist within and across health care systems, demonstrates support of the health systems strategic initiatives, and participates in the development of team and departmental goals.
• Collaborates with leadership, project managers and peers in the planning, development and deployment of new solutions/enhancements.
• Leads multiple medium to large sized initiatives following established project management methodologies.
• Documents workflow processes, application support knowledge, and project related activity.
• Proactively communicates new release features, changes and critical issues to users, staff, and leadership.
• Recognized as an expert resource for the team within the organization.
• Coaches others to promote and maintain a diverse, inclusive and stimulating work environment where others are treated with dignity and respect.

Qualifications

• Bachelor's Degree or equivalent demonstrated knowledge required.
• 2+ years of relevant experience required.
• Epic Certified in appropriate HIM Module(s).
• Must continue to maintain certification.
• Strong Project Management skills as demonstrated by leading small or medium projects.
• Experience with Microsoft Office tools and applications.
• Demonstrated analytical skills.

Knowledge, Skills and Abilities

• Full knowledge of industry practices and standards.
• Proficient with Microsoft Office tools and applications.
• Mentors others by sharing knowledge, skills, and experience to help others develop and grow.
• Proven ability to multi-task and set priorities on numerous competing initiatives of varying complexity.
• Excellent written and verbal communication skills that is adaptable to varying audiences.
• Independent with the development and accomplishment of personal goals.
• Seeks opportunities to pursue professional growth.
• Demonstrates skill with the following competencies: manage conflict, business insight, being resilient and resourcefulness.

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.
• Children's Wisconsin is an equal opportunity / affirmative action employer.
• We are committed to creating a diverse and inclusive environment for all employees.
• We treat everyone with dignity, respect, and fairness.
• We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.