[Hiring] IT - EPIC Application Analyst III - eChart Security/Environments @Erlanger Health System

Role Description

Reporting to Inpatient Clinical or Ambulatory Manager, this individual will provide application system support and be responsible for collaborating independently with systems business/clinical management and serve as technical resources to identify, analyze, prioritize and resolve system needs.

• Use cases, workflow and metrics to configure, maintain and monitor system use.
• Provide suggestions for potential application modifications, enhancements or business process changes as appropriate.
• Metrics and KPI's designed to monitor the performance of management and staff in achieving SLA's, adhering to process and the timely recording of pertinent data.
• Must have strong knowledge of IS processes as well as software application support.
• Works independently and relies on experience and judgment to plan and accomplish tasks.
• Days and hours worked may be variable.

Qualifications

• Required: Baccalaureate Degree in Information Sciences or related field, OR equivalent combination of education and experience.
• De-escalation training, if applicable.

Requirements

• Required: Five years operational experience in clinical or healthcare, business or operation setting OR Minimum of Five (5) years of functional and/or systems analysis and reporting.
• License/Certification/Registration: Complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education.
• Preferred: EPIC certification in the module(s) being represented.
• Experience in EMR installations.

Benefits

• Strong knowledge and skills necessary to provide comprehensive support for systems/applications.
• Demonstrate strong knowledge on health care operations and the application of information technology to aid and improve health care functions.
• Participates in the development and design of the application(s) for which there is an in-depth knowledge required of the assigned system.
• Develop functional specifications and operational process flows, department procedures, business requirements, or other necessary documentation for approved system enhancements or modifications.
• Demonstrate strong knowledge of IS internal department processes as well as software application support.
• Require little to no supervision and collaborate independently with IS management.
• Provide Technical resource to identify, analyze, prioritize and resolve system needs.
• Able to use cases, work flows and metrics to configure, maintain and monitor system use.
• Demonstrates an advanced understanding of the business management.
• Provides suggestions for potential application modifications, enhancements or business process changes as appropriate.
• Advises business and technical counterparts regarding current system functionality.
• Produce and provide analysis through reports, dashboards, and analytic tools to management.
• Develop Metrics and KPI's designed to monitor the performance of management and staff in achieving SLA's, adhering to process and the timely recording of pertinent data.
• Communicates effectively with users, colleagues, and developers.
• Provides estimates for moderate to complex work efforts.
• Supports multiple concurrent projects and/or application modules, educates and coaches other team members and manages user expectations.
• Manages tasks, resources, and project plans for team assignments.
• Highly effective written and verbal communications and interpersonal skills to establish working relationships and education.
• Strong organizational skills in managing multiple priorities.
• Uses critical thinking skills regarding use of the clinical/business operations software applications.
• Demonstrates initiative, creativity, and flexibility in problem resolution.
• Demonstrates commitment to excellent customer service.