[Hiring] Help Desk Technician @Enzo

Role Description

What You'll Do as a Technician:

• Provide technical support:
• Assist users with troubleshooting computer hardware, software, and network issues.
• Resolve user inquiries:
• Answer user questions and provide guidance on using computer systems, software applications, and network resources.
• Document and track support requests:
• Record and track user support requests to ensure timely resolution and identify recurring issues.
• Remotely troubleshoot issues:
• Use remote access tools to diagnose and resolve technical problems without physically visiting the user's location.
• Escalate complex issues:
• Identify and escalate complex technical issues to higher-level support personnel for further resolution.

Qualifications

• At least $15 per hour (plus overtime and benefits)

Benefits

• On-the-job training and opportunities for career advancement
• Great benefits including paid time off (PTO), and healthcare for full-time employees
• Competitive wages plus overtime and holiday pay opportunities
• Delivery vehicle provided with on-route gas and insurance covered
• Eligible employees may receive benefits such as medical, dental, and vision coverage
• Retirement savings options
• Paid time off and paid holidays
• Maternity and parental leave
• Mental health and wellness resources
• Employee assistance programs
• Life and disability insurance
• Other perks, depending on the office location and role
• Dog-friendly workplace and flexible ways of working
• Team events that help make work feel a little more human

Company Description

At Enzo, we believe great teams are built by people with different backgrounds, perspectives, and experiences. We are proud to be an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.

We are committed to creating a workplace where everyone feels welcomed, respected, and empowered to do their best work.

At Enzo, we believe candidates deserve clear, upfront information about compensation. The expected pay range for this role is #base_pay_min to #base_pay_max. Actual pay may vary based on job-related factors such as experience, skills, qualifications, location, and business needs. This role may also be eligible for additional compensation, including bonuses, commissions, equity, or other incentives, depending on the role.