[Hiring] Student Help Desk Technician @DoIT Student Help Desk Technician at UW–Madison

Role Description

Join UW-Madison DoIT User Services in its goal of supporting campus technologies that further the teaching, learning, and research mission of the university. The Student Help Desk Technician position is a part of the Contract Partner Support team in the User Services department of DoIT which supports IT services to the over 70 departments/administrative units on campus like HR, Facilities, University Health Services, and many more. The Help Desk Technician will work 100% remote while providing a combination of front-line help desk support and computer support. You will work in an environment dedicated to collaboration, equity, diversity and inclusion.

Qualifications

• Customer focused mindset.
• Passion to problem solve.
• Ability to work independently and on a team.
• Willing to take initiative to learn new skills and abilities.
• Commit to a work schedule of at least 10-15 hours per week.
• Ability to work and to remain focused in a remote environment.

Requirements

• Experience working in a customer service environment.
• Knowledge and familiarity with Microsoft Windows and Microsoft Office.
• Technical experience.
• Excellent written and verbal communications.
• Ability to troubleshoot and resolve computer issues in a variety of mediums including phone, chat, email.

Benefits

• Flexible Monday thru Friday schedule between 7:00am and 6:00pm (No weekend hours available).
• Remote work eligibility.
• Minimum wage of $15.50.

Company Description

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce. Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu