[Hiring] Head of IT @Mindful Health Solutions

Role Description

When a technician can't log in at 7 a.m., the first TMS patient of the day waits. When access isn't removed on someone's last day, patient data is exposed. At Radial, IT is part of how care gets delivered.

More than 250 people across 27 clinics and our corporate team run on systems inherited from two companies. You'll own all of it: every system we run that we don't build ourselves, from identity, devices, and clinic networks to our EHR, business applications, and the security program. Our engineering team builds RadialOS. You'll own everything around it and partner closely on how it all connects.

You'll lead a strong team and will set the strategy for our security policies. You'll serve as our HIPAA Security Officer yourself until that seat is filled.

Early on, that might mean:

• Laying two companies' tool lists side by side and deciding what survives.
• Walking a clinic to see why the network drops during treatment hours.
• Sitting with your team to pick the requests that should never reach a human again.

What you'll do:

• Own Radial's systems strategy: decide what we run, what we consolidate, and what we retire, and make build, buy, and kill calls with data.
• Lead the technical integration of two organizations across identity, endpoints, collaboration, networking, telephony, and business applications, consolidating overlapping systems and vendors.
• Own our EHR and the other clinical and business systems we buy, partnering with engineering, which owns RadialOS and its integrations.
• Keep clinics running: hardware, connectivity, and the devices that support patient care on site.
• Own the security program and serve as the interim HIPAA Security Officer. You will manage risk assessments, access controls, vendor risk and BAAs, incident response, and audit readiness.
• Replace the ticket queue with automation. Stand up an AI-native service desk where employees get help in Slack, routine requests like access, onboarding, and offboarding resolve without a human touching them, and your team builds approved, auditable workflows in plain language. You'll measure success by automation rate, not ticket volume.
• Grant access just in time and remove it automatically, with an audit trail that makes HIPAA reviews easy.
• Set the guardrails for how the whole company uses AI safely with patient data.
• Lead, develop, and grow a team, setting the standard for how IT operates and how it treats the people it supports.
• Own the IT budget and vendor relationships, and make our technology cost less per person as we grow.

Qualifications

• Have owned the full IT stack, not one slice, and can tell us what you consolidated and what it saved.
• Have retired a legacy tool and nobody missed it.
• Think about automation before headcount when the queue grows.
• Can explain a security tradeoff to an executive in two minutes and to an auditor in a two-hour deep dive.
• Have led IT through an acquisition and know what to consolidate first.
• Are current on modern IT, including cloud identity, SSO and MFA, device management, and zero-trust access, and have run a HIPAA security program hands-on, with working knowledge of frameworks like SOC 2 or HITRUST.
• Have a team that would say you made them better.
• Use AI in your own work, have automated real IT operations with it, and have a clear view of the risks.

Nice to have

• Experience deploying an AI-native service management or help desk automation platform.
• Healthcare provider or health tech experience.
• Experience administering an EHR or practice management system.
• Scripting and automation skills.

How we work

• Work backwards from the patient.
• Urgency with care.
• Write it down.
• Conviction with an open mind.
• Own the problem, not the lane.

Our commitment

Our patients come from every background, and we design for the ones the system has served worst. We build teams the same way. Radial is an equal opportunity employer. We don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Plenty of great candidates rule themselves out too early. If you care about this problem but don't check every box, apply and let us make that call after we've talked.