[Hiring] Director, IT @Pantheon Systems, Inc

Role Description

As the Director, IT, you will lead the strategic and operational management of Pantheon’s IT function, ensuring the delivery of secure, reliable, scalable, and employee-centered technology services. This role is accountable for:

• IT strategy
• Team leadership
• Service delivery
• Infrastructure
• Identity and endpoint operations
• Security controls
• Compliance readiness
• Vendor management
• Technology lifecycle management
• Business continuity

You will establish an operating model that makes IT easy to engage, clear to own, and efficient to scale. The role has global scope across Pantheon employees, contractors, offices, remote workers, endpoints, workplace technology, enterprise IT services, and internal IT operations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant equivalent experience will also be considered.
• A Master’s degree or relevant certifications such as ITIL, PMP, CISSP, or CISM is preferred.
• 10+ years of progressive experience in IT, systems administration, infrastructure, workplace technology, or a related discipline, including at least 3 years in a people-leadership role.
• Proven experience leading an IT support, systems engineering, workplace technology, or corporate IT function in a distributed or global organization.
• Proven expertise in IT infrastructure, identity and access management, endpoint management, SaaS administration, systems management, service delivery, and network or workplace technology operations.
• Strong knowledge of cloud technologies, enterprise applications, ITSM practices, automation, and IT governance frameworks.
• Experience with modern workplace technologies such as Google Workspace, Slack, Zoom, Okta, Jamf or comparable MDM, Jira or comparable ITSM platforms, and endpoint-security tools.
• Practical understanding of security, privacy, risk, audit, and compliance expectations, including ISO 27001, SOC 2, PCI DSS, SOX, or comparable standards.
• Demonstrated ability to lead, coach, and inspire a high-performing distributed team.
• Experience managing budgets, vendors, renewals, licensing, procurement, technology contracts, and total cost of ownership.
• Experience delivering cross-functional programs, managing competing priorities, and establishing clear ownership and accountability.
• Exceptional problem-solving, decision-making, written, verbal, and executive communication skills.
• Strong judgment when balancing employee experience, operational efficiency, security, privacy, governance, and cost.

Requirements

• Develop and execute Pantheon’s IT strategy, roadmap, and operating model.
• Establish clear ownership, service boundaries, decision rights, escalation paths, and operating agreements.
• Translate business needs into sequenced programs, measurable outcomes, and clear tradeoffs for executive stakeholders.
• Identify and implement technologies, processes, and automation that improve operational efficiency, security, employee experience, and organizational scale.
• Lead, mentor, and develop the IT support and systems engineering team.
• Oversee the design, implementation, maintenance, and lifecycle management of IT systems.
• Own the IT-side strategy and operations for identity and access, endpoint management, and device security.
• Ensure reliable operation of core workplace services.
• Own the internal IT service-management model.
• Partner with Information Security, Security Engineering, GRC, Internal Audit, Legal, and People to implement practical security controls.
• Manage vendor relationships, renewals, service reviews, and operational escalations for IT-managed services.
• Lead complex IT programs from problem definition through planning, implementation, adoption, measurement, and operational handoff.
• Act as a senior escalation point for critical or cross-functional IT issues.

Benefits

• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco & Chicago)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate