[Hiring] Director, AI Transformation @TTEC Digital

Role Description

The Director, AI Transformation is an internally facing role focused on advancing TTEC Digital's enterprise AI adoption and turning business needs into deployable AI solutions and agents. The objective is to drive AI maturity and programs across TTEC Digital. This role combines:

• AI transformation and adoption
• AI product/program management
• Business-process identification and optimization
• Development and deployment of AI agents/initiatives
• AI governance and guardrails
• Cross-functional coordination
• Executive communication and ownership

What You'll Be Doing

• Program Ownership and Direction:
  • Own LaunchAI operations end to end.
  • Maintain one prioritized backlog for AI development work.
  • Translate executive intent into an executable program.
  • Steward the three-tier adoption model.
  • Decide what is built, hardened, cost-optimized, and retired.
• Workflow Transformation:
  • Take each named workflow from measured baseline to measured result.
  • Direct transformation of the delivery lifecycle workflows.
  • Direct the cross-portfolio workflows.
  • Own the pan-Digital agents through various stages.
• AI Tooling Evaluation and Standards:
  • Own the evaluation of AI development and productivity tooling.
  • Set the standard toolset and publish what is approved.
  • Manage consumption and cost across the AI toolset.
  • Coordinate vendor and partner relationships for AI tooling.
  • Watch the market continuously and re-evaluate.
• Accountability and Measurement:
  • Implement a baseline for every targeted workflow.
  • Publish a documented before-and-after for each workflow.
  • Provide leadership reports on AI performance targets.
• Team Leadership and Capacity:
  • Lead developers who report into LaunchAI.
  • Define roles, develop job descriptions, and drive hiring.
  • Grow the LaunchAI team across partner practice portfolios.
• Adoption, Communications, and Training:
  • Work with executive leadership to secure and sustain the mandate.
  • Treat adoption as a deliverable.
  • Run the enablement and engagement motion.
  • Own the LaunchAI communication plan.
  • Develop and execute the training curriculum.
• Governance, Security, and Enterprise Integration:
  • Maintain a single channel into enterprise IT for AI work.
  • Uphold enterprise standards for data protection and responsible AI.
• Scale and Replication:
  • Harvest the transferable asset from the proving ground.
  • Replicate the pattern across portfolios.
  • Feed proven delivery efficiency back into commercial models.

Qualifications

• Demonstrated experience leading enterprise AI initiatives.
• Experience building, deploying, or leading AI agent and generative AI initiatives.
• Strong product management mindset.
• Ability to translate complex business problems into actionable AI solutions.
• Strong AI and technology fluency.
• Proven ability to drive organizational adoption and change.
• Experience establishing measurable business outcomes for AI initiatives.
• Exceptional executive communication and presentation skills.
• Demonstrated ability to lead cross-functional and technical teams.
• Highly proactive and self-directed.

Requirements

• $165,000 - $175,000 a year
• This position is eligible to participate in an annual incentive program.
• Actual compensation may vary based on geographic location, work experience, education, and/or skill levels.

Benefits

• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off