[Hiring] Director, IT @Uprise Health

Role Description

The Director of IT will provide strategic and operational leadership for the organization’s technology function. This role is responsible for overseeing IT infrastructure, systems, cybersecurity, data management, and technology support services. The Director will ensure that technology investments align with business goals, support organizational growth, strengthen security and compliance, and drive operational efficiency through modern, scalable solutions.

• Technology Strategy & Leadership:
  • Refine and implement the organization’s IT strategy aligned with business and clinical goals.
  • Identify emerging technologies to enhance patient care, data security, and operational performance.
  • Define IT governance, policies, standards, and best practices.
• Infrastructure & Systems Management:
  • Oversee the design, implementation, and maintenance of IT systems, including clinical platforms, network infrastructure, and cloud solutions.
  • Ensure system uptime, reliability, and scalability to meet organizational needs.
• Team Leadership & Development:
  • Recruit, mentor, and lead IT staff, fostering a culture of collaboration and continuous improvement.
  • Provide training and development opportunities for team members.
  • Set clear performance objectives and create a culture of accountability, quality, and top-tier customer service.
• Budgeting & Vendor Management:
  • Develop and manage IT budgets, ensuring cost-effective solutions.
  • Negotiate and manage contracts with technology vendors and service providers, including MSPs, developers, and third-party solutions.
• Cybersecurity & Compliance:
  • Maintain compliance with healthcare regulations (HIPAA, HITECH, CMS).
  • Execute security audits including SOC2 Type II, client audits, and penetration testing.
  • Implement robust cybersecurity measures to protect patient data and organizational assets.
• IT Operations & Service Delivery:
  • Oversee IT service management (ITSM) processes, including helpdesk, user support, and asset management.
  • Establish SLAs and KPIs to monitor service performance and drive continuous improvement.
  • Develop and enforce processes for system updates, patching, backups, and change management.

Qualifications

• Prefer bachelor’s in information technology or related field.
• 8+ years of IT leadership experience, 6+ in healthcare.
• Experience in completing SOC2 and other security audits.
• Expertise in clinical systems, cybersecurity, and regulatory compliance.
• Strong leadership and communication skills.
• Hands-on, not afraid to dig into the details and lead by example.

Requirements

• The compensation range is based on the candidate's experience and/or level of education or certifications.
• Uprise Budgeted Pay Range: $165,000 — $175,000 USD.

Company Description

• At Uprise Health our Mission is transforming the delivery and accessibility of mental and behavioral healthcare and to bring whole person care to every individual worldwide.
• Our Values:
  • Compassion: We demonstrate empathy and understanding towards individuals experiencing mental and behavioral health challenges and foster a culture of care and support within our partnered organizations.
  • Integrity: We operate with honesty, transparency, and ethical principles in all aspects of service delivery and organizational conduct.
  • Collaboration: We foster teamwork, communication, and synergy to achieve common goals and maximize collective potential.
  • Velocity: We are committed to delivering timely and responsive support, ensuring individuals receive the care and resources they need with efficiency and empathy.
  • Advocacy: We advocate for mental and behavioral health awareness and access to quality care by promoting mental wellness and reducing barriers to treatment.