[Hiring] Desktop Support Analyst I @Vituity

Role Description

Fielding and thoroughly documenting Service Desk tickets related to:

• PC hardware
• Printer/MFP hardware
• PC/VoIP phone peripherals
• Microsoft Windows operating system
• Microsoft Office suite
• VMWare virtual desktop products
• Apple IOS
• Adobe Acrobat
• Java

• Provide backup Telephone support for Service Desk Technicians.
• Installation and maintenance of business software as assigned.
• Management and completion of Service Desk related projects, such as:
• Hardware and software deployments
• Monthly security patching
• Extensive cloud applications
• Use of internal and external knowledge bases and other resources to resolve technical issues before escalation.
• Provide 2nd level support for the Service Desk Technicians.

Qualifications

• 4-year degree or equivalent experience required.
• 2 to 4 years’ experience in Desktop support/Service desk required.
• Must possess a working knowledge of fundamental operations of relevant software, hardware, and other technology equipment.
• CompTIA A+ or comparable industry-recognized certification required.
• ITIL Foundation training preferred.
• HDI Certifications preferred.
• Classes relating to Service Delivery or application specific certifications are preferred.
• 4-year degree in relevant field preferred.
• 4 years of experience in IT preferred.
• Office 365 Certification preferred.
• Owner and expert on one or more minor applications used at Vituity.

Requirements

• Willingness to work overtime, nights, and weekends as required.
• Ability to remain productive during slow times and multitask effectively during busy times.
• Exercise patience and professionalism during stressful situations.
• Knowledge of and compliance with all Vituity IT operational and security policies and standard operating procedures.
• Full knowledge of admin functions with Office 365.
• Working knowledge of Active Directory and Exchange.
• Working knowledge of Active Directory and its interface with Office 365.
• Self-starter able to manage small projects.
• Able to support applications used at the primary work location.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offer a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions.
• Generous paid time off starting 3-4 weeks annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.