[Hiring] Desktop Support @M3USA

Role Description

We are seeking a motivated and detail-oriented Junior Systems Administrator to support our global, cloud-first IT environment. The role is responsible for maintaining, monitoring, and supporting enterprise systems, ensuring secure and reliable access to business-critical platforms while delivering high-quality technical support across the organization.

Key Responsibilities

• Provide Tier 1–2 technical support for hardware, software, and network issues.
• Troubleshoot endpoints, applications, and collaboration tools.
• Escalate complex issues appropriately to senior team members or specialist support teams.
• Install, configure, and maintain hardware and software.
• Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
• Manage user accounts, permissions, and access controls.
• Support Azure resources and cloud services.
• Monitor system performance, availability, and service health.
• Assist with backup, recovery, and disaster recovery processes.
• Monitor and respond to EDR/XDR alerts.
• Support phishing response, endpoint security, and access protection controls.
• Assist with audits, policy compliance, and security best practices.
• Automate routine administrative tasks using PowerShell or similar tools.
• Identify opportunities to improve operational efficiency and user experience.
• Maintain accurate system, process, and support documentation.
• Track IT assets, device configurations, and lifecycle information.
• Support the joiners and leavers process, ensuring timely setup and removal of access.
• Provision and deprovision user accounts, devices, and business system access.

Qualifications

• Solid understanding of Windows operating systems and networking fundamentals.
• Basic knowledge of Azure and modern cloud administration concepts.
• Strong troubleshooting and problem-solving skills.
• Clear written and verbal communication skills.

Requirements

• Must be willing to work in US or UK shift hours.

Benefits

• All your information will be kept confidential according to EEO guidelines.