[Hiring] Dedicated Senior Cloud Network Engineer @11 11 Systems

Role Description

11:11 Systems is looking for an experienced, Dedicated Senior Cloud Network Engineer to provide specialty, dedicated customer-facing support of 11:11 Systems’ cloud network systems including configuration, troubleshooting, monitoring, and escalations for complex specialty client accounts. This is a full-time remote position.

• Provide complete ownership and accountability of all assigned responsibilities regarding 11:11 Systems’ cloud network systems.
• Lead network troubleshooting activities during incidents to resolve issues within SLA commitments, including those which are highly complex.
• Participate in on-call rotation.
• Document work in company ticketing system and create/maintain documentation in knowledge base.
• Develop and maintain custom reporting and platform specific build and support documentation including diagrams and Customer Design Requirements (CDRs) which are thorough and highly technical.
• Assist in the preparation of detailed Service Incident Reports (SIRs) which provide a root cause analysis and preventative measures in response to high and critical incidents.
• Plan and execute changes in response to incidents, customer requests, lifecycle, implementation and decommission projects, most of which will be scheduled to occur outside of normal business hours.
• Triage incoming incident, change and request tickets for 11:11 Systems’ Enterprise Cloud Infrastructure and Disaster Recovery Customers.
• Manage networking configurations including switches, firewalls, load balancers and IPSEC VPNs and WANs.
• Implement and administer network security hardware and software, enforcing the network security policy.
• Provide overflow capacity for Cloud Services deployment engineering functions as needed.
• Provide expert level support to the 11:11 Systems’ Network Solution Architect team as needed and relative to customer network designs.
• Pursue advanced certifications and stay abreast of current technologies in the Cisco, F5 and VMware product space.
• Follow 11:11 Systems best practices for service management.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values.
• Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures and policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
• All other duties as assigned.

Qualifications

• Bachelor’s degree in technical discipline or related field experience.
• 10+ years recent experience as a technical, hands-on, Cisco-based network engineer.
• Cisco CCNP/CCIE certified with documented work experience.
• Experience working with global data center environments.
• Solid experience with support and implementation of virtualization clusters (VMware) and software defined networking, VMware NSX.
• Expert level experience with Cisco Nexus, Catalyst, ASA/ASR and F5 LTM, APM, ASM hardware platforms with excellent troubleshooting skills.
• Superior communicator with high energy, a positive attitude and aptitude for professional growth.
• Working experience managing enterprise-scale, highly available, mission critical network infrastructure.
• Expert level experience with internet routing protocols such as BGP and OSPF.
• Experience with Citrix, Fortigate, Netscaler, SonicWall, and Juniper equipment.
• Professional experience in a consulting or other enterprise customer-facing technical support role.
• Senior level experience with network design and architecting network topologies for diverse environments.
• Ability to pursue positive outcomes for assigned tasks, independently.
• U.S. Citizenship required.

Requirements

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
• The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.