[Hiring] Contract IT Specialist @Customer.io

Role Description

Hi, my name is Bill Miksich, VP Operations at Customer.io, and I'm looking for a Contract IT Specialist to help our globally distributed IT team keep pace as we scale. This is a hands-on, full-time contract role covering the day-to-day:

• Responding to requests
• Keeping systems running
• Supporting our people across a fully remote, SaaS-first environment

You'll be available 8am–5pm daily to jump on whatever the team needs that day. It's a great way to get IT operations exposure at a fast-growing SaaS company, with a possible path to full-time conversion based on performance and business need.

What we value

• Responsiveness — you're quick to jump in and get people unblocked.
• Customer-service mindset — you're just as focused on user happiness as on policy.
• Reliability — you show up ready to tackle whatever comes in.

What you’ll do

• Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity with a customer-service-first mindset.
• Support employee lifecycle workflows (onboarding, offboarding, role changes), following established steps and flagging opportunities to improve them.
• Maintain identity and access management tasks — provisioning, SSO, group and role-based access across core systems.
• Help keep the device fleet healthy via MDM — compliance, endpoint protection, patching, and configuration.
• Respond to SOC 2, ISO, and HIPAA compliance requests through evidence collection, access review prep, and control adherence.
• Keep operational documentation current, and pitch in with People, Security, and Engineering on cross-functional requests as they come up.

Qualifications

• 3+ years in IT support, systems administration, or IT operations, ideally at a remote-first SaaS company
• Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
• Experience with identity and access management (Okta or similar), SSO, and role-based access
• Comfort using scripting or workflow tools to knock out repetitive tasks
• Strong troubleshooting on macOS (Windows a plus)
• Excellent documentation and communication skills
• Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence) is a plus

Compensation & Benefits

• This is a contracted engagement at $46–54/hr USD, depending on experience, for an estimated 3-month term, with potential to convert to full-time based on performance and business need.

Our Process

• No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
• 30-minute video call with a Recruiter
• 30-minute video call with the Hiring Manager
• 45-minute Technical Interview
• All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.