[Hiring] Cloud Services Engineer @Babble Cloud

Role Description

Join Our Dynamic Team as a Cloud Services Engineer!

Are you passionate about telecoms? Do you thrive in a fast‑paced, innovative environment? At Babble, we’re on a mission to be our customers’ most trusted advisor for cloud‑based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!

The purpose of this role is to take senior, hands‑on ownership of the organisation’s cloud services environment, ensuring it is secure, reliable, cost‑effective, and continuously improving. You will be responsible for managing, developing, and maintaining services across Microsoft Azure, Microsoft 365, and the Cisco Meraki environment, supporting modern ways of working and delivering high‑quality internal technology services.

The Cloud Services Engineer is accountable for the stability, performance, security, and continual improvement of the core cloud and network platforms that underpin day‑to‑day operations, particularly Microsoft Azure, Microsoft 365, and Cisco Meraki.

The role also supports a small on‑premises domain controller environment during its transition to full cloud operation. This includes planning and executing decommissioning activities in a controlled, low‑risk manner. Working closely with internal stakeholders and suppliers, you will ensure the platform estate is well governed, appropriately automated, and operated in line with modern best practice, including backup and disaster recovery readiness.

Qualifications

• Extensive experience in a hands-on Cloud, Infrastructure Engineering, or IT Operations role, with proven ownership of production services, incident and problem management, and continuous improvement aligned to agreed service standards.
• Demonstrable practical expertise in Microsoft Azure, including core services, monitoring, security controls, and governance, with experience designing, implementing, and maintaining cloud services in a controlled and supportable manner.
• Strong knowledge of Microsoft 365 administration, including Entra ID (Azure AD), Exchange Online, Microsoft Teams, SharePoint, and OneDrive, alongside device management using Intune and Autopilot to support hybrid working environments.
• Strong background in networking and connectivity, ideally including Cisco Meraki, with experience maintaining secure wired and wireless environments and working with third‑party connectivity providers.
• Experience supporting hybrid identity and on‑premises dependencies (such as domain controllers and DNS), with the ability to plan and safely execute decommissioning or migration activities with minimal business disruption.
• Excellent problem‑solving skills with a customer‑centric, service‑focused mindset, able to communicate clearly with both technical and non‑technical stakeholders and take full ownership through to resolution.
• Experience with backup, recovery, and disaster recovery planning in cloud and hybrid environments, including defining, documenting, and regularly testing recovery procedures.

Requirements

• Manage and maintain Microsoft Azure services to agreed availability, performance, and security standards, including monitoring, patching and updates, backup and restore processes, capacity management, and lifecycle governance.
• Act as a senior technical escalation point for cloud services incidents and problems, driving effective triage, root‑cause analysis, remediation, and preventative improvements.
• Own the ongoing evolution of the cloud services estate, improving security posture, automation, resilience, and cost efficiency.
• Maintain and support the remaining on‑premises domain controller environment during the transition period, including identity and DNS dependencies.
• Own and maintain backup and disaster recovery services for cloud and hybrid infrastructure.
• Manage and maintain the Cisco Meraki environment, ensuring consistent configuration, monitoring, firmware lifecycle management, and secure network access.
• Ensure network and cloud service incidents are logged, tracked, and resolved within agreed response and resolution targets.
• Provide senior‑level support for Microsoft 365 services, ensuring services are securely configured and operated to agreed standards.
• Support onboarding and offboarding processes and endpoint provisioning via Intune and Autopilot.
• Collaborate with internal support teams and third‑party providers to maintain a reliable, responsive end‑user service.
• Support the configuration and ongoing management of Microsoft Teams telephony services.
• Provide technical leadership across the cloud services estate by defining standards and improving documentation.
• Maintain visibility of cloud and licensing costs across Azure and Microsoft 365.
• Coordinate with the Security function on vulnerability remediation and security incident response activities.
• Ensure all infrastructure and cloud service changes follow the agreed change management process.

Benefits

• Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits.
• 22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service.
• 5% allowance based on basic salary, which can be allocated towards medical aid.
• UPS provided to assist with load shedding (2–4 hours of laptop power).
• Babble‑issued laptop.
• Annual company celebrations.
• Home‑working policy.

Company Description

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

• Microsoft Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!