[Hiring] Cloud Infrastructure Operations Analyst @Computer Task Group, Inc

Role Description

CTG is seeking to fill a Cloud Infrastructure Operations Analyst position for our client.

• Provide 24/7 technical support for cloud-based applications and infrastructure, including Level 1.5 incident remediation.
• Receive, document, analyze, and resolve incidents using established workflows and incident management processes.
• Perform initial troubleshooting across applications, DevOps, middleware, security, network, and cloud infrastructure environments.
• Support APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, and middleware components.
• Manage Application IDs and support cloud elasticity through automated resource scaling based on business requirements.
• Execute disaster recovery and manual redundancy failover procedures.
• Monitor client environments and identify potential issues using enterprise monitoring and application performance tools.
• Develop and provide daily, weekly, and monthly integrated service management reports.
• Communicate resolutions, action plans, and status updates to clients and stakeholders.
• Follow ITIL-based Incident, Critical Incident, Problem, Change, and Integrated Service Level Management processes.
• Collaborate with application, infrastructure, security, and operations teams to troubleshoot and resolve complex issues.

Qualifications

• Cloud application and infrastructure operations
• APIs, microservices, containers, and Kubernetes
• IaaS, PaaS, and SaaS environments
• Application, middleware, network, security, and infrastructure troubleshooting
• ServiceNow, IBM Control Desk, and Remedy
• Rundeck and IBM Runbook Automation
• IBM APM, Dynatrace, AppDynamics, NewRelic, Runscope, and Netcool OmniBus
• Incident, problem, change, and service level management
• Disaster recovery, failover, and cloud auto-scaling concepts
• Strong analytical, troubleshooting, documentation, and communication skills

Requirements

• Experience supporting cloud-based applications and infrastructure in an enterprise environment.
• Experience with incident management, technical troubleshooting, monitoring, and remediation.
• Working knowledge of high-level cloud application architecture and integrated infrastructure components.
• Experience using IT service management, monitoring, ticketing, and automation tools.
• Experience supporting 24/7 or highly available production environments preferred.

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field preferred.
• Relevant technical training, certifications, or equivalent experience may be considered.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

To Apply

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

Salary

The expected base salary for this position ranges from $35.00 to $46.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.