[Hiring] Workforce Capability Lead @Zillow

Role Description

As Workforce Capability Lead, you will partner with business leaders to design, implement & continuously improve the systems through which frontline employees & leaders build capability. You will strategically collaborate across Operations, Quality, Knowledge, Content, Product, Talent & other business teams to:

• Translate insights into prioritized actions that measurably improve workforce readiness & business performance.
• Create system-level architecture & creative solutions across learning, coaching, practice & performance support.

This role is designed for a seasoned Enablement professional who can navigate partially defined problems, make sound day-to-day decisions & balance immediate execution with long-term system improvement.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $90,900.00 - $145,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $86,300.00 - $137,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Qualifications

• 5+ years of relevant experience in Enablement, Learning & Development, program management, performance consulting or an equivalent combination of experience.
• Demonstrated experience building system-level Enablement programming through discovery, design, delivery, implementation, sustainment & measurement.
• Experience using quantitative & qualitative evidence to diagnose performance needs & evaluate Enablement impact.
• Experience designing scalable solutions for frontline customer-facing & people-leader audiences.
• Strong stakeholder management, facilitation, written communication & executive-ready storytelling skills.
• Operational knowledge of adult learning-based capability design, behavior change, coaching, change management & performance-support principles.
• Demonstrated experience applying learning, content, analytics, collaboration & AI-enabled tools such as Docebo, Jira, Highspot, Google Workspace & Replit to design scalable workforce capability solutions.

Responsibilities

• Own a portfolio of workforce-capability programs from discovery & prioritization through design, implementation, sustainment & retrospective.
• Diagnose performance & readiness needs, translating business strategy, performance data, quality trends & stakeholder insights into clear problem statements, measurable outcomes & learning plans.
• Align partners such as Product, Quality Intelligence, Content Strategy, Learning & Development & Operations on priority, scope, roles, decisions, timelines, dependencies & delivery expectations; communicate progress, risks, results & recommendations to frontline partners & Senior Leaders.
• Provide consultative guidance to leaders, constructively challenging requests when another modality would better address the underlying performance need.
• Design system-level Enablement architecture connecting learning, guided practice, coaching, performance support, knowledge, communications, workflows & reinforcement. Redesign what is not working.
• Develop manager-enablement systems that equip leaders to reinforce expectations, coach effectively & sustain performance after formal learning ends.
• Equip existing CXO Enablement team with frameworks, tools & working practices that help them evolve from delivering individual programs to designing scalable, system-level Workforce Capability architecture.

Benefits

• Competitive base salary.
• Equity awards based on experience, performance, and location.