[Hiring] Total Rewards Partner @Ventra Health, Inc.

Role Description

The Total Rewards Partner is primarily responsible for the administration of all benefits, wellness, retirement, and for the United States, including:

• Medical, dental, vision, life insurance
• Short- and long-term disability
• 401(k)
• Support for payroll activities

The role provides frontline customer service to serve and support Ventra colleagues on their benefits and pay.

Essential Functions and Tasks

• Maintains confidentiality
• Completes employment verifications by phone and in writing timely
• Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information
• Performs quality checks of benefits-related data
• Assists employees regarding benefits claim issues and plan changes
• Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries
• Owns end-to-end leave management, including FMLA, ADA, and state-mandated leaves
• Interprets and applies federal, state, and local leave and accommodation regulations
• Issues all required leave notices and paperwork within regulatory timelines
• Manages the ADA interactive process in partnership with HR Business Partners and managers
• Tracks leave usage, intermittent leave, return-to-work dates, and benefits continuation during leave
• Maintains accurate, confidential leave records and monitors changes in federal and state leave laws
• Responds to retirement plan inquiries relating to enrollments, plan changes and contribution amounts
• Supports the annual open enrollment process
• Manages processing of life events
• Administration of continuation of coverage post-employment, such as COBRA
• Support payroll partners during payroll cycles as required
• Ensures benefits deductions and employer contributions are accurately reflected in payroll
• Performs monthly benefits invoice reconciliation for carriers and vendors
• Serves as a primary point of contact for employee benefit questions

Qualifications

• Associates degree in Accounting, Finance or Business or related experience
• At least two (2) years of payroll processing and benefit support experience
• Hands on experience with payroll/HRIS software, ExponentHR highly desired
• Excellent customer service skills
• Strong written and verbal communication skills
• Ability to make decisions in a timely manner that are sound, accurate and supported by reasoning
• Must be able to prioritize and adhere to strict deadlines
• Excellent time management skills
• Excellent organizational skills
• Benefits administration experience preferred
• Leave of absence administration experience strongly preferred
• Working knowledge of federal, state, and local leave and accommodation regulations
• Multi-state payroll experience preferred
• Deep knowledge of state and federal payroll and tax regulations

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Excel, including advanced functions
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills

Compensation

Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Equal Employment Opportunity

Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount.

Recruitment Agencies

Ventra Health does not accept unsolicited agency resumes and is not responsible for any fees related to unsolicited resumes.

Attention Candidates

Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health. Verify any communication you receive by contacting us directly through our official channels.

Statement of Accessibility

Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences.