[Hiring] Team Manager - Disability @Crawford & Company

Role Description

Join us as a Team Manager – Disability and lead a powerhouse team from wherever you are! You’ll oversee investigations, manage claims, and ensure timely resolutions while keeping everything aligned with company and client guidelines.

• Establishes and communicates performance standards and objectives and conducts performance appraisals.
• Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures.
• Recommends/approves salary adjustments, promotions, transfers, and dismissals.
• Administers all company human resource policies and procedures, communicates to staff, and ensures compliance both for staff and self.
• Counsels team members on educational and job opportunities which will enhance their career development.
• Keeps staff informed of current trends, changes, or new developments in the department and company with periodic meetings.
• Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives.
• Ensures all directives are executed appropriately and workloads are balanced in line with defined staffing models.
• Makes recommendations to improve productivity and ensure timely closures.
• Reviews files daily to provide instruction for further requirements needed based on best practice standards.
• Assists with reserve recommendations and approvals.
• Coaches personnel on investigations, damage/medical evaluations, trains on reserving evaluations and settlement techniques.
• Ensures staff adheres to both internal and external compliance standards and protocols for large loss reporting guidelines.
• Attends and prepares staff for claim reviews with clients, carriers, and brokers.
• Keeps VP/Assistant Vice President of Claims informed verbally and in writing of activities and problems within assigned area of responsibility.
• Refers matters beyond limits of authority and expertise to VP/Assistant VP of Claims for direction.
• Performs other related work as required or requested.
• Works within the Risk Tech Claim System and all ancillary systems.
• Organizes workflows of the Risk Tech Claim System and all ancillary systems to provide maximum productivity.
• May assist in the training of new and existing staff in the operation and use of the Risk Tech claim system and other various systems.

Qualifications

• Bachelor's degree or equivalent experience required.
• Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.
• Previous supervisory experience desirable.
• Excellent verbal and written communication skills.
• Analytical ability.
• Good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• In-depth knowledge of insurance coverages, practices, and negotiating skills.
• Familiarity with legal, medical, and technical disciplines.
• Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU).
• Where applicable, has passed state licensing requirements for line(s) of insurance handled.
• Settlement Authority: As noted in internal, client and or carrier guidelines.

Benefits

• Competitive base pay.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• Medical, Dental and Vision Plans.
• Prescription Drugs.
• HSA, HRA, and FSA Accounts.
• Paid Holidays, Vacation and Sick Leave.
• 401(k) Retirement Plan.
• Tuition Assistance.
• Paid Parental Leave.
• Supplemental Health Benefits.
• Enhanced Mental Health Support.
• Virtual Physical Therapy.
• Caregiving Services.
• Life Assistance Program.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion.