[Hiring] Talent Performance & Development Coach @Pearl

Role Description

The Talent Performance & Development Coach ensures that every hire we place becomes a high-performing, long-term asset for our clients. You will manage a group of top-tier talent, driving engagement, retention, and growth while delivering a “white glove” experience that results in 0% churn. This role is cross-functional, requiring close collaboration with client success teams while independently managing your talent portfolio.

We are looking for proactive, analytical, and highly organized individuals who thrive in a fast-paced environment, are obsessed with operational excellence, and are driven by measurable outcomes. This role requires strategic thinking, execution-heavy delivery, and exceptional communication skills.

Your Impact

• Ensure all talent achieve high satisfaction and performance metrics (NPS 9+).
• Drive 100% attendance in coaching calls and active enrollment in upskilling programs.
• Identify and flag upsell opportunities to the client success team.
• Reduce risk by proactively addressing performance or engagement issues.
• Contribute directly to client retention, talent growth, and the company’s overall operational excellence.

Areas of Responsibility

• Talent Management & Success – 50%
  • Build and maintain strong relationships with your talent portfolio.
  • Serve as the primary champion for talent, providing resources, coaching, and guidance.
  • Track individual performance metrics and KPIs.
  • Conduct regular check-ins and resolve issues promptly.
  • Capture talent referrals and identify opportunities to provide additional resources to clients.
• Training & Development – 30%
  • Develop and maintain tailored upskilling programs aligned to individual and client needs.
  • Facilitate onboarding bootcamps and training sessions.
  • Ensure continuous development for all talent under your management.
• Operations & Reporting – 20%
  • Document all talent communications, NPS scores, risk levels, and development plans in systems.
  • Track PTO and attendance issues.
  • Escalate red flags proactively and coordinate with client success teams.

Qualifications

• 3+ years of experience in talent management, HR, or workforce operations.
• Proven track record of managing high-performing teams or portfolios.
• Strong communication skills and ability to build relationships with remote teams.
• Ability to work independently in a fast-paced, high-growth environment.
• Experience with performance tracking, coaching, and professional development programs.

Requirements

• Must-Haves (Required)
  • Slack, Zoom, Google Workspace, Notion, Hubspot
• Nice-to-Haves (Preferred)
  • Experience working in a startup or high-growth environment.
  • Exposure to international talent operations or remote workforce management.
  • Knowledge of HR technology platforms and CRM systems.
  • Airtable, performance tracking dashboards, learning management platforms.

Benefits

• Monthly performance bonus
• Fully remote, forever
• Annual team retreat
• Unlimited PTO
• Real-world experience in recruitment marketing and sourcing
• A behind-the-scenes look at how we connect people with opportunities
• A supportive team that values your growth and ideas

Ready to Join Us?

If you’re hungry to lead, build, and scale—and you’ve done it before—then this is the opportunity you’ve been waiting for. Apply now and help us build the world’s best recruitment team!