[Hiring] Supervisor, Leave Administration @Mattress Firm

Role Description

The (REMOTE) Supervisor, Leave Administration leads the day-to-day delivery of employee leave programs and oversees a team responsible for accurate, timely, and consistent case administration. This role ensures compliance with applicable federal, state, and local requirements and Company policies; provides guidance on complex or escalated cases; and partners with employees, leaders, HR, Payroll, Benefits, Legal, and third-party administrators to coordinate leave, pay, benefits continuation, accommodations, and return-to-work activities. The Supervisor also monitors service, quality, productivity, and compliance metrics, strengthens operational controls, and drives process improvements that support a positive employee experience and effective risk management.

Essential Responsibilities

• Supervises day-to-day Leave Administration operations and team workload to ensure accurate, timely, and consistent case management and employee service.
• Leads, coaches, schedules, and develops Leave Administration staff; sets performance expectations, provides feedback, and supports cross-training and succession readiness.
• Oversees administration of federal, state, and local leave programs and Company policies, including FMLA, military leave, paid parental leave, disability-related leaves, and required accommodations.
• Reviews complex, escalated, or high-risk leave cases; guides the team on eligibility determinations, notices, documentation, intermittent leave, return-to-work requirements, and case resolution.
• Partners with HR, Employee Relations, Legal, Payroll, Benefits, managers, employees, and third-party administrators to coordinate leave decisions, pay impacts, benefits continuation, and return-to-work activities.
• Monitors service levels, case aging, quality, productivity, and compliance metrics; analyzes trends and implements corrective actions and process improvements.
• Maintains procedures, templates, controls, and audit-ready records; performs quality reviews and supports internal and external audits.
• Stays current on leave laws, regulations, and industry practices; translates changes into operational guidance, training, communications, and system or process updates.
• Protects confidential employee and medical information and ensures records are handled in accordance with privacy, retention, and access requirements.

Non-Essential Responsibilities

• Supports employee and manager education sessions on leave programs, procedures, and available resources.
• Participates in Benefits, HR technology, and employee experience projects that affect leave administration.
• Assists with vendor performance reviews, testing, implementations, and issue resolution.
• Prepares recurring and ad hoc reports, presentations, and process documentation for stakeholders.
• Provides backup support for related Benefits Administration activities during peak periods or absences.
• Represents Leave Administration in cross-functional meetings and continuous improvement initiatives.
• Performs other duties and special assignments consistent with the role’s scope and level.

Qualifications

• Bachelor's Degree in Human Resources, Business Administration, or a related field preferred.
• Equivalent relevant experience may be considered.

Requirements

• 5+ years progressive experience administering employee leave programs.
• 1+ year leading people, projects, or workflow.
• Multi-state experience preferred.

Skills List

• People Leadership: Coaches staff, allocates work, manages performance, and builds team capability.
• Leave Case Management: Applies policy and regulatory requirements to complex, sensitive, and escalated cases.
• Communication: Explains complex requirements clearly and communicates with empathy, discretion, and professionalism.
• Data Analysis: Uses metrics and audits to identify trends, risks, service gaps, and improvement opportunities.
• Systems Proficiency: Works effectively with HRIS, leave management platforms, reporting tools, and Microsoft Office Applications.

Competencies & Knowledge

• Leadership Core Competencies – Lead Initiatives: Innovative and generates new ideas by identifying improvements, supporting change and innovation on the team.
• Communication: Verbal ability to express oneself in an open manner while having conversations or addressing an audience.
• Results Driven – Behavioral Driven Results: Demonstrates and reinforces expected behavior that drives performance and is consistent with the organization’s core values and ethics.
• Integrity: Demonstrates fairness, trustworthiness, and truthfulness.
• Lead Initiatives – Innovation Management: Good at bringing creative ideas to market and has a sense about managing the creative process of others.
• Lead People – Employee Engagement: Manages employee connections to understand roles and responsibilities, purpose of efforts, and passion for work.

California Residents

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance, where applicable.

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.