[Hiring] Sr HR Data & Support Specialist @Emapta

Role Description

The Sr. HR Data & Support Specialist strengthens US human resources operations through data integrity, regulatory compliance, and continuous process improvement. Contribute to seamless HR services supporting American businesses while establishing a long-term international career with Emapta. Enjoy permanent work-from-home flexibility, professional development, and the Top 1% experience for Top 1% talent.

Qualifications

• Bachelor's degree with relevant Human Resources experience, or 3 to 5 years of professional Human Resources experience.
• 3 to 5 years of relevant experience in Human Resources, HR data management, HR support, or a related field.
• At least 1 year of experience as an HR Data & Support Specialist, with a consistent record of exceeding expectations and a demonstrated commitment to professional growth and skill development.
• Proficiency in Microsoft Excel and the Microsoft Office suite.
• Knowledge of Customer Relationship Management (CRM) systems is preferred.
• Knowledge of Prism or a comparable Human Resource Information System (HRIS) is preferred.
• Experience with Human Resource Information Systems (HRIS) is required.

Requirements

• Communication: Communicate clearly and concisely, both verbally and in writing. Listen actively, understand different perspectives, and propose appropriate solutions.
• Trust and Respect: Establish trust and demonstrate respect through consistent honesty and professionalism in all interactions.
• Problem-Solving: Anticipate and identify problems, resolve issues promptly and efficiently, and seek assistance when necessary.
• Accountability: Honor commitments, demonstrate ownership, and accept responsibility for decisions, actions, and outcomes.
• Client Focus: Build effective relationships with internal and external clients, understand their needs, and consistently meet or exceed expectations.

Your Daily Tasks

• Identify opportunities for process improvement across functions and departments, streamline operations, eliminate inefficiencies, and implement best practices to enhance performance and outcomes.
• Serve as the primary point of contact for offshore partner support, address inquiries, resolve issues, and ensure smooth daily operations.
• Train offshore partners on new processes, promote the adoption of best practices, and collaborate with HRDS leadership to simplify workflows, improve efficiency, increase productivity, and support continuous improvement initiatives.
• Collaborate with team members and other departments to understand challenges, gather feedback, and identify improvement opportunities. Provide guidance on best practices, process design, and problem resolution.
• Support and consult with clients and worksite employees on various HR requests, including background checks, drug screens, job title creation, EEO-1 reports, VETS-4212 reports, verification of employment (VOE), E-Verify, direct deposits, HR invoices, and employee lifecycle updates.
• Provide support for payroll, benefits, HR technologies, workers' compensation, unemployment, and other HR functions as required by client growth and evolving service needs.
• Address basic to complex HR inquiries, research and retrieve information, document activities in the case management system, and respond within departmental service-level agreements (SLAs) and key performance indicators (KPIs).
• Complete requests accurately, follow departmental procedures, and meet established deadlines.
• Ensure compliance with federal, state, and local employment laws, regulations, and recommended best practices. Consult with internal Compliance and HR teams to review policies and procedures.
• Communicate proactively with client support teams regarding client-related activities.
• Follow up with clients on outstanding requests and confirm resolution upon completion.
• Maintain knowledge of Human Resource Information Systems (HRIS) and assist with their use and maintenance, including time and attendance, labor management, payroll, and new-hire onboarding systems.
• Maintain current knowledge of HR trends, industry best practices, and regulatory changes in human resources and employment law.
• Support the Unemployment team as needed, respond to wage audits, prepare state separation notices, and complete other assigned unemployment insurance tasks.
• Record client-related activities in the Customer Relationship Management (CRM) system as required.
• Assist with general administrative functions within the Human Resources Department.
• Maintain professionalism in all interactions with colleagues, clients, and stakeholders.
• Contribute creative ideas to process improvement initiatives to optimize operational efficiency and enhance the client experience.
• Perform other duties as assigned.

Benefits

• Competitive salary designed for top-tier talent.
• Full compliance with Dominican statutory benefits, including 13th-month pay (Christmas bonus), paid annual vacation and public holidays, and social security contributions covering health insurance, pension (AFP), and occupational risk insurance.
• Sick leave and disability coverage through Social Security.
• Career growth opportunities with global exposure.
• Exposure to international clients and global best practices.
• Learning and development support (courses, certifications, and upskilling) through Emapta Academy.