[Hiring] Sr Analyst People Systems @CSX Transportation

Role Description

Provides system and end user support for Oracle Cloud HCM application in a complex, dynamic environment. Performs analysis and problem resolution. Review quarterly releases, make recommendations and communicate changes & enhancements.

• Provide production support across Oracle HCM modules (Core HR, ORC, Talent, Learning, Compensation, Benefits)
• Serve as an escalation point including, but not limited to, researching and resolving system configuration or integration issues, unexpected results or process flaws
• Plan for and support migrations, releases, upgrades and/or patches, including functionality and design review as well as end to end user testing
• Consult with functional owners to translate system needs into system requirements and effectively communicate system capabilities and limitations
• Develop, document, and maintain all current and new business process workflows for efficiency
• Communicate with project teams, business partners, and vendors
• Strong focus on the employee experience supporting self-service transactions
• Leverage Oracle AI technologies to streamline workflows, enhance decision-making, and identify opportunities for automation across the organization
• Experience in Oracle Transaction Business Intelligence (OTBI) and Oracle Business Intelligence Publisher (BIP)
• Manage personalization to ensure simple navigation and ease of use
• Develop test plans/scripts, execute testing scenarios and validate results
• Miscellaneous activities and responsibilities as assigned by manager

Qualifications

• Associates Degree
• 3 or more years of experience in Human Capital Management systems supporting, preferably within Oracle Cloud HCM (Fusion)

Requirements

• Knowledge of setup and support within Human Capital Management Systems, preferably Oracle Cloud HCM
• Understand the HR business processes supported by the HR systems
• Ability to interact effectively with people who have varying degrees of functional knowledge and draw out the real nature of the problem that needs to be solved
• Foundational knowledge of HR subject matter and services, including but not limited to benefits, compensation, talent acquisition, performance, and learning
• Ability to communicate effectively with the end users to understand the system issues that surface, perform root cause analysis and communicate plan for resolution
• Ability to coordinate multiple projects and react quickly to change
• Strong customer service, analytical and organizational skills with the ability to solve problems creatively
• Ability to work effectively both independently and in a team environment

Benefits

• Competitive compensation and benefits package
• Unlimited opportunities for development and growth throughout an exciting and rewarding career
• Support for financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options