[Hiring] Senior Manager, People Operations @BGBC, a Springline company

Role Description

The Senior Manager, People Operations is responsible for leading the day-to-day operations of the People function while ensuring a high-quality employee experience, strong compliance practices, and efficient execution of people programs and processes. This role serves as a key operational leader within the People team and partners closely with the Head of People Operations to implement People strategies, drive operational excellence, and build scalable processes that support a growing organization.

The Senior Manager, People Operations provides deep expertise in:

• Benefits administration
• Leave management
• HR compliance
• HRIS administration
• Employee lifecycle operations

The ideal candidate thrives in fast-paced, evolving environments and is comfortable balancing strategic thinking with day-to-day operational responsibilities. This individual must be agile, resourceful, detail-oriented, and willing to roll up their sleeves to get work done.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent certification preferred.
• 8+ years of progressive Human Resources experience with a strong focus on People Operations and 3+ years of leadership or management experience.
• Extensive experience administering employee benefits programs.
• Extensive experience managing leaves of absence and ADA accommodations.
• Strong knowledge of multi-state employment laws and compliance requirements.
• Demonstrated experience operating successfully in a fast-paced, high-growth, and evolving organization.
• Experience supporting startup environments or organizations undergoing significant growth and change.
• Demonstrated success creating, improving, and scaling People Operations processes.
• Advanced experience administering and optimizing UKG Pro, including workflows, reporting, business processes, and employee data management.
• Experience managing employee relations matters and collaborating with leaders on workforce issues.
• Professional services experience preferred.

Requirements

• Lead and manage daily People Operations activities and employee lifecycle processes, including onboarding, job changes, leaves of absence, and offboarding.
• Ensure operational excellence across People programs, policies, and services.
• Develop, document, and continuously improve People processes, workflows, service standards, and operating procedures.
• Identify opportunities to improve efficiency, automate processes, and enhance the employee experience.
• Serve as an escalation point for complex operational and employee-related matters.
• Partner with Payroll, Finance, Talent Acquisition, and business leaders to ensure seamless execution of People processes.
• Monitor service delivery, identify trends, and recommend operational improvements.
• Support the development and execution of People Operations goals, priorities, and projects.
• Lead administration of all employee benefit programs, including medical, dental, vision, life, disability, retirement, and voluntary benefit offerings.
• Manage relationships with benefit brokers and vendors.
• Oversee benefit enrollments, qualifying life events, and employee communications.
• Lead annual open enrollment planning, communication, and execution.
• Resolve complex employee benefit issues and provide guidance to leaders and team members.
• Monitor benefit program effectiveness and support evaluation of future enhancements.
• Ensure accurate administration and compliance of all benefit plans and programs.
• Serve as the organization's primary subject matter expert for leave administration and accommodations.
• Administer and oversee FMLA, ADA accommodations, state-paid leave programs, workers' compensation, military leave, and personal leaves of absence.
• Guide employees and managers through leave and accommodation processes.
• Ensure timely and accurate documentation and communication throughout the leave lifecycle.
• Monitor federal, state, and local legislative changes impacting leave administration and accommodations.
• Maintain compliant leave practices across all applicable jurisdictions.
• Ensure compliance with federal, state, and local employment laws and regulations across multiple states.
• Maintain and update People policies, procedures, forms, and required notices.
• Conduct audits of People data, records, and processes to ensure compliance and accuracy.
• Advise leaders on employment-related compliance requirements and best practices.
• Support employee relations matters, workplace investigations, corrective actions, and policy interpretation as needed.
• Maintain a strong focus on risk mitigation through consistent and compliant People practices.
• Partner with internal stakeholders to ensure People processes align with organizational policies and requirements.
• Serve as a primary administrator and subject matter expert for UKG Pro and related People systems.
• Ensure employee data integrity through regular audits, reporting, and process controls.
• Manage HR workflows, business processes, system configurations, and reporting.
• Develop and maintain operational metrics, dashboards, and reports.
• Partner with internal stakeholders to improve data quality and reporting capabilities.
• Identify opportunities to leverage technology to improve efficiency and team member experience.
• Maintain documentation and governance related to HR systems and processes.
• Provide coaching and guidance to managers on employee relations matters, policy interpretation, performance management, and workplace concerns.
• Support investigations and documentation related to employee issues.
• Promote consistent application of company policies and practices.
• Partner with leaders to resolve workplace concerns in a practical, compliant, and business-focused manner.
• Support manager capability by providing guidance, resources, and best practices.

Benefits

• Flexible Work Environment: This is a fully remote role that offers flexibility to balance your work and personal life while contributing to an exciting vision and team.
• Dynamic and Innovative Work: An opportunity to play a critical role within a rapidly growing firm with a supportive and collaborative culture.
• Growth Opportunities: A dynamic and supportive environment where your contributions will directly impact the firm’s growth and success and share in the rewards.
• Collaborative Culture: A team-oriented culture that values innovation, entrepreneurial spirit, and growth mindset.