[Hiring] Senior Manager, Payroll Connection & Integration Support @Human Interest

Role Description

As the Sr. Manager, you will lead our payroll connection and integration operations teams, directly managing 2 Payroll Connection Managers and overseeing frontline operational teams. Reporting directly to the Director of Customer Operations- Money In, you will translate high-level strategy into actionable operational execution—driving velocity, throughput, and seamless payroll connectivity for our clients and plan participants.

In this role, you serve as a critical strategic bridge between Sales Activation, frontline operations, and cross-functional partners across Product, Engineering, and Customer Success. You will mentor and scale people leaders, manage high-volume payroll connections, and leverage data to continue to improve the payroll connection timeline to elevate customer experience while maintaining a lean, compliant footprint. As the leader of our Integrations Operations Team, you will need to have a deep understanding of our payroll integrations, their gaps and trend analysis to assist the product team on developing long-term solutions.

We move fast, you should be ready to lead at speed.

Qualifications

• 4+ years of operational management experience in financial services, fintech, 401(k) retirement services, or SaaS, with 2+ years specifically managing other People Managers/Leaders.
• Deep understanding of payroll integration (APIs, SFTP, file feeds), transaction lifecycles, money movement processes, and operational risk controls within regulated environments.
• Demonstrated track record of leading complex operational initiatives that include integration enhancements, operational decisions and governance frameworks; and multi-phased migration plans from strategy through execution.
• Proven track record of developing direct-report managers, setting clear expectations, managing performance, and building high-performing operational teams.
• Demonstrated ability to leverage complex data reports, staffing models, and SLA metrics to drive strategy and prioritize trade-offs.
• Exceptional ability to partner with cross-functional leadership (Sales, Product & Engineering, Implementation, CS) to align on shared goals and advocate for operational priorities.
• Experience designing end-to-end operational improvements, scaling processes, and leading large teams through organizational change.

Requirements

• Experience in high-growth, fast-paced fintech environments.

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees.
• Top-of-the-line health plans, as well as dental and vision insurance.
• Competitive time off and parental leave.
• Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness.
• Enhanced Mental Health Support for Employees and dependents.
• Fertility healthcare and family forming benefits.
• Student loan resource to help you and your family plan, borrow, and repay student debt.
• Monthly work-from-home stipend; quarterly lifestyle stipend.
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

Company Description

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors, including:

• Marshall Wace
• Baillie Gifford
• BlackRock
• TPG (The Rise Fund)
• SoftBank
• Glynn Capital
• NewView Capital
• USVP
• Wing
• Uncork