[Hiring] Senior Manager, HR Business Partners @Direct Travel

Role Description

The Senior Manager, HR Business Partners – North America leads the HRBP function across the United States and Canada, serving as both a people leader and a senior business partner to executive stakeholders. This is a player-coach role: you will manage and develop a team of HR Business Partners while personally owning partnership with one or more senior client groups.

You will translate business strategy into people strategy — shaping organizational design, talent planning, leadership capability, employee relations practice, and engagement across the region. You will act as the connective tissue between the business and the HR Centers of Excellence (Talent Acquisition, Total Rewards, Talent Development, HR Operations), ensuring that regional execution is consistent, compliant, and commercially relevant.

Success in this role is measured by the quality of leadership decisions your team enables, the health of the organizations you support, and the credibility the HRBP function holds with the business.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Industrial/Organizational Psychology, or a related field — or equivalent practical experience.
• 8+ years of progressive HR experience, including at least 5 years in an HR Business Partner or generalist role supporting senior leaders.
• Demonstrated experience partnering at the executive level, including influencing decisions you do not control.
• Working knowledge of US employment law and practice; working knowledge of Canadian employment standards and human rights legislation, or demonstrated ability to acquire it quickly.
• Proven track record leading complex employee relations matters and organizational change.
• Strong analytical capability — comfortable building a case with workforce data and presenting it to a commercial audience.
• Experience working in a matrixed, multi-site environment.

Requirements

• 2+ years of direct people management experience leading HR professionals preferred but not required.
• SHRM-SCP, SPHR, or CHRL/CHRP certification.
• Experience supporting both the US and Canada within a single regional remit.
• Experience with HRIS platforms (Workday, SAP SuccessFactors, or similar) and HR analytics tooling.
• Experience supporting organizations through M&A integration.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits package.
• Retirement savings plan with company matching.
• Professional development opportunities.
• Flexible work arrangements.

Core Competencies

• Business Acumen — understands how the organization makes money and frames people decisions in those terms.
• Influence and Credibility — earns a seat at the table through judgment and delivery, not title; comfortable delivering unwelcome advice.
• Coaching and Development — raises the capability of both direct reports and the leaders they support.
• Judgment Under Ambiguity — makes sound, defensible decisions in sensitive situations with incomplete information.
• Data Fluency — interrogates workforce data, identifies the real pattern, and communicates it clearly.
• Change Leadership — plans, sequences, and lands organizational change with the human impact managed deliberately.
• Operating Discipline — runs a consistent, well-documented practice across multiple countries and client groups.
• Integrity and Discretion — holds confidence absolutely and applies standards evenly regardless of seniority.