[Hiring] Senior International HRBP @Oyster

Role Description

In this client-facing role, you’ll be the go-to expert for our customers and internal teams, solving complex HR challenges across a number of countries in Western Europe, primarily Portugal, Italy, and Spain. Your deep HR expertise and pragmatic mindset will help our customers feel supported and confident every step of the way.

• Champion a high-performance culture, constantly seeking ways to optimize processes and leverage modern tools, including AI, to scale your impact and efficiency.
• If you thrive on variety, love solving complex problems, and want to shape the future of global work, we want to hear from you.

Key Responsibilities

• Act as a senior HR expert for complex employee relations (ER) matters across your allocated countries.
• Provide pragmatic, solutions-focused guidance on high-risk and sensitive cases, including performance management, misconduct, investigations, and terminations.
• Navigate nuanced local legal frameworks with confidence, ensuring compliance while supporting business objectives.
• Partner closely with internal stakeholders and Oyster customers to deliver clear, actionable advice on complex people issues.
• Draft country-specific information on a wide range of HR topics in our team format.
• Leverage AI and automation tools to streamline the generation, updating, and scaling of country-specific HR documentation.
• Answer questions on HR topics which are unable to be resolved by our Lifecycle Operations teams.
• Provide internal Oyster teams with training on HR topics as needs arise.
• Look for opportunities to proactively improve country-specific HR information.
• Attend customer calls when there are questions on country-specific HR information.
• Work with other teams to problem-solve country-specific issues with your HR knowledge.
• Continuously audit and refine workflows and ways of working to reduce response times and elevate service quality.
• Actively leverage AI responsibly to maximize personal output.
• Analyze recurring ticket trends and received queries to identify systemic issues.
• Lead People Services and cross-functional projects as we work towards our Mission to enable companies to hire anyone, anywhere!

Qualifications

• Deep employee relations expertise across multiple countries, with hands-on experience handling complex and high-risk cases.
• 6+ years of ER & HR generalist experience, with a strong track record of supporting both internal stakeholders and external clients.
• Portuguese, Italian and/or Spanish language skills would set you up for success in this role.
• Cross-country HR experience, with a deep global focus.
• Culturally aware, with a nuanced understanding of local HR practices, norms, and expectations.
• An exceptional communicator, able to translate complex employment topics into practical, accessible advice.
• Solution-oriented and commercially minded, offering well-reasoned options and confident recommendations.
• Skilled at stakeholder engagement, including presenting confidently to senior leaders, clients, and cross-functional teams.
• Change-ready and growth-driven, excited by ambiguity and eager to challenge the status quo.
• People-first mindset, with a strong focus on the experience of our customers, team members, and employees.
• Digitally savvy with a strong curiosity for HR tech and AI; practical experience using AI tools is highly valued.
• A proven track record of optimizing existing processes, scaling operations, and moving from reactive firefighting to proactive problem-solving.
• Thrives in a metrics-driven environment with a focus on speed, precision, and high-quality outcomes for global customers.

Requirements

• A reliable home internet connection (or be able to get one).
• Fluent English language.

Benefits

• Work from anywhere: Oyster has no borders or HQ.
• Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
• Access Plumm, our mental well-being service.
• Receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.
• All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
• Receive a stipend for your laptop and home office equipment.