[Hiring] Senior COBRA Specialist @OSV

Role Description

The COBRA Sr. Specialist is responsible for supporting the COBRA/Direct Bill team. Utilizes Workday, Alegeus (Wealthcare COBRA), case management tool, knowledgebase and contact center technologies/processes.

• Manage assigned operational duties, including:
• Accurate and timely update of assigned cases and tasks via case management system
• Assist in identifying and escalating process gaps for all customers to ensure internal processes are accurate
• Provide professional and timely service to internal and external audit requests
• Initiate and manage direct billing, collaborating with customers on direct billing processes
• Daily HR system submissions of relevant COBRA tasks
• Process incoming mail/email elections & payments
• Build new clients in COBRA system for onboarding and close out offboarding clients
• Update rates and plans in COBRA system for Open enrollment as well as updating member elections
• Carrier updates via email/phone/online portals
• Review and correct daily integration files for COBRA events, General Rights Notices and Direct Billing files
• Participate in ongoing training relative to the functional area
• Form strong partnerships within the department and organization
• Identify and document areas of improvement or innovation through process change or automation
• Meet or exceed all performance standards
• Assume ad-hoc duties as assigned by Manager

Qualifications

• HS Diploma required
• 3-5 years of related experience and/or training, 1 year min as Specialist strongly preferred
• Knowledge of employee benefits, COBRA and other federal/regulatory requirements
• Proficient PC Skills (Microsoft Excel/Word/Outlook, Adobe, HRIS, etc…)
• Bachelor’s degree preferred

Requirements

• Effective communication skills via telephone, email and in-person
• Willingness to adapt and display a positive attitude
• Ability to work independently and as part of a team
• Value and promote team spirit; exhibit professionalism within the workplace
• Maintain punctuality and adherence to set schedule with overtime hours as needed
• Able to cope in a fast-paced, demanding, ever-changing environment
• Manage member information while maintaining confidentiality
• Analytical skills; strong research and follow-up skills
• Ability to multi-task and think critically to resolve issues

Benefits

• Values-based culture
• Upward mobility
• Professional development with opportunities of all kinds