[Hiring] Senior Associate, Talent Development @FTI Consulting

Role Description

The Talent Development Operations Senior Associate is part of FTI’s Global Talent Development organization within the global Human Resources practice and reports to the Talent Development Manager of Operations. This role supports the delivery of global learning programs, courses, webinars, and events for employees across levels, functions, and geographies. The Senior Associate manages program logistics, learning systems administration, communications, reporting, evaluation activities, and day-to-day stakeholder support across in-person, virtual, and blended learning experiences. Success in this role requires strong organization, sound judgment, attention to detail, a service-oriented mindset, and the ability to anticipate needs, manage competing priorities, and build effective relationships with internal and external partners.

Primary Duties

• Support coordination end-to-end operations and logistics for global Talent Development programs, courses, webinars, and events across in-person, virtual, and blended formats.
• Create courses and classes, manage registrations and rosters, maintain accurate learning records, and support learner access in the Learning Management System (LMS).
• Manage training calendars, invitations, event technology, materials, vendors, inventory, facilities, and other program logistics.
• Develop and deliver clear program communications and marketing for varied audiences using appropriate internal channels and platforms.
• Serve as a point of contact for learners, facilitators, HR partners, vendors, and program stakeholders; respond to inquiries and resolve issues through completion.
• Monitor enrollment and participation, provide timely updates to stakeholders, and produce recurring and ad hoc reports across Global Talent Development offerings.
• Support program evaluation by compiling and analyzing feedback and participation data, and summarizing insights to inform improvements.
• Maintain current course materials, facilitator resources, operating documentation, and shared files as part of the Talent Development intranet content.
• Create and maintain standardized processes, procedures, templates, and project plans that promote consistent and efficient delivery.
• Identify operational risks, dependencies, and opportunities for improvement; recommend practical solutions and support implementation.
• Coordinate with cross-functional teams on Talent Development initiatives, technology enhancements, data needs, and special projects.
• Stay current on learning technologies, virtual delivery practices, event operations, and Talent Development trends, and apply relevant practices to improve the learner and stakeholder experience.
• Provide onsite or virtual program support and travel as needed.

How You’ll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

Qualifications

• Minimum of 2 years of experience in professional services, or related field
• Bachelor’s degree
• Proficient in the Microsoft suite of products (i.e. PowerPoint, Excel, Outlook and Word)
• Ability to travel to FTI office(s) as needed
• Applicants must be currently authorized to work in the United States on a full-time basis; this position will not sponsor applicants for work visas

Preferred Qualifications

• Advanced proficiency in Microsoft PowerPoint, Excel, Outlook, Word, and Teams.
• Experience administering a Learning Management System; familiarity with Workday Learning is a plus.
• Proficiency with SharePoint and experience maintaining intranet or shared-content sites.
• Experience coordinating onsite, offsite, virtual, and blended learning programs, including registration and event logistics; familiarity with Cvent is a plus.
• Experience supporting webinars and virtual learning through platforms such as Teams and Zoom.
• Experience analyzing feedback and assessing program effectiveness.
• Strong project management skills, including the ability to develop plans, track dependencies, coordinate contributors, and manage multiple priorities and deadlines.
• Strong analytical skills and attention to detail, with the ability to compile data, identify trends, and produce accurate reports.
• Excellent written and verbal communication skills, with the ability to tailor messages for different audiences.
• Strong customer service, business acumen, and relationship-building skills, with the ability to work effectively across levels, functions, and geographies.
• Demonstrated ability to exercise judgment, take initiative, work independently, and follow issues through to resolution.
• Ability to work effectively in a fast-paced, growth-oriented, and matrixed environment that requires flexibility, adaptability, and comfort with ambiguity.
• Collaborative, team-oriented approach and willingness to support changing business needs.

Compensation

• Minimum Pay: $67,000
• Maximum Pay: $118,000

Benefits

Supporting your total wellbeing is a year-round commitment at FTI. We provide a market-competitive benefits package and wellbeing resources to help you and your family thrive physically, emotionally, financially, and personally, including:

• Healthcare coverage
• Retirement savings
• Paid leave
• Family support
• Financial protection benefits