[Hiring] Senior Analyst, HRIS - ServiceNow HRSD Developer/Administrator @Stanley Black & Decker, Inc.

Role Description

As a Senior Analyst, HRIS – Service Now HRSD Developer / Administrator, you’ll be part of our HR Technology team working as a remote employee. You will support the design, configuration, enhancement, and ongoing administration of the ServiceNow HRSD module. The role focuses on delivering basic to medium complexity ServiceNow solutions independently, while also contributing to larger, more complex initiatives involving HR service delivery, case management, employee service center capabilities, workflows, knowledge content, lifecycle events, catalog items, governance, and employee data management.

This position also plays an important role in helping the organization stabilize the recent transition from Salesforce to ServiceNow. The ideal candidate combines strong ServiceNow HRSD experience with broader technical skills in scripting, reporting, automation, and platform administration, including PowerShell, Excel VBA, Power BI, Salesforce, and Azure DevOps.

You’ll get to:

• Configure, administer, and support the ServiceNow HRSD module, including workflows, case management, employee service center, lifecycle events, knowledge content, and catalog items.
• Design, implement, and modify HRSD solutions that align with business requirements and improve HR service delivery processes.
• Deliver basic to medium complexity ServiceNow enhancements and development tasks independently, while supporting more complex initiatives with architectural guidance.
• Partner with ServiceNow architects, senior developers, HR, IT, and business stakeholders to gather requirements and translate them into scalable technical solutions.
• Lead analysts and provide guidance on more complex ServiceNow platform work requiring deeper technical expertise.
• Develop and maintain key ServiceNow components such as forms, Flow Designer automations, business rules, client scripts, UI policies, script includes, notifications, record producers, reports, and dashboards.
• Troubleshoot defects, configuration gaps, and process inefficiencies within HRSD and provide timely resolution.
• Support governance and employee data management within the ServiceNow HRSD platform.
• Create and maintain technical documentation, configuration documentation, process flows, and support materials for implemented solutions.
• Configure and enable Azure DevOps capabilities for work intake, backlog management, user stories, defect tracking, testing coordination, and release activities.
• Build supporting automation and reporting solutions using PowerShell, Excel Macros/VBA, and Power BI.
• Participate in testing, deployment planning, release validation, and post-production support.
• Identify opportunities for process improvement, automation, regulatory compliance, and improved employee experience across HR service delivery operations.

Qualifications

• Bachelor’s degree in IT, Computer Science, Business Systems, HR Technology, or a related field, or equivalent practical experience.
• Hands-on ServiceNow experience with direct expertise in the HRSD module.
• 5+ years of combined experience across Salesforce and ServiceNow platforms.
• Proven ability to configure, support, and develop ServiceNow HRSD solutions for basic to medium complexity initiatives.
• Ability to contribute to more complex implementations with guidance from a ServiceNow Architect or senior technical lead.
• Experience with ServiceNow scripting and configuration, including JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and integration.
• Experience with PowerShell scripting, Excel Macros/VBA, and Power BI for automation, reporting, and analytics.
• Experience using Azure DevOps for agile delivery, backlog tracking, defect management, and release coordination.
• Strong analytical, troubleshooting, problem-solving, stakeholder communication, and business-to-technical translation skills.

Requirements

• This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.