[Hiring] Program Director, Workforce Experience @Cencora

Role Description

The Program Director of Workforce Experience builds the capacity that turns employee listening into action. You will run qualitative research logistics, facilitate talent activation experiences, and own the program coordination, communications and marketing that keep our listening model moving. You will manage our evergreen programs from start to finish, taking day-to-day logistics off technical staff. You will help grow our actioning insights portfolio, which focuses on enterprise and systemic experience gaps and on the process we use to approach actioning, so that what employees tell us leads to real interventions and measurable outcomes.

HRBPs will continue to action locally with leaders and teams, while this role orchestrates the enterprise-level view. This frees researchers to focus on generating insight and frees the team's leader to focus on strategy. You will also help support strategic projects by supporting secondary research and pulling together insights to help inform decisions.

Responsibilities

• Listening: research logistics
  • Own qualitative research operations: recruitment, scheduling, consent, tooling, templates and a searchable repository of past findings.
  • Using AI to automate and build easy navigation in the research repository.
• Activation: talent & culture programs
  • Plan and facilitate testing of important talent & culture experiences and events, bringing energy and clear structure to every room.
  • Run program coordination, communications and marketing for listening and activation, including calendars, content, logistics and follow-up.
• Action: actioning insights
  • Build and run the enterprise actioning insights portfolio, focusing on systemic experience gaps and the process for how we approach actioning.
  • Orchestrate large enterprise initiatives end to end, ensuring the total WXM offering is delivered.
  • Partner with HR, IT, Communications and Project Stakeholders to carry interventions through.
• Evergreen programs: end to end
  • Be the single front door for requests and manage intake and scoping.
  • Own the logistics layer and build scalable automation: calendars, runbooks, checklists, communications and follow-up.
  • Manage stakeholders through regular updates, clear expectations and escalation of decisions to sponsors.
  • Track dependencies, risks, and budgets.
  • Report on participation, program health and outcomes.

Qualifications

• 10+ years of experience in qualitative research, research operations, employee research, or a related discipline, ideally in a large enterprise or other complex organization.
• Bachelors degree required. Advanced degree preferred in behavioral science, organizational or industrial-organizational psychology, human factors, data science, or a related field.
• A strong background in qualitative research, including operations, interviews, focus groups and/or synthesis.
• Hands-on experience with research operations: recruitment, consent, tooling and repositories.
• Proven experience managing recurring programs end to end, from intake and scheduling through delivery, reporting and renewal.
• Practical experience using AI to work faster across research, activation and follow-up.
• Strong program coordination skills, with experience in internal communications or marketing.
• Strategic thinking and an interest in corporate strategy, with the ability to connect insight to business priorities.

Requirements

• Advanced project management practices gained through substantial experience delivering in fast-paced, high-standard environments.
• PMP-aligned standards and artifacts (preferred), including scheduling, budgeting, forecasting, and delivery governance.
• Consulting-style quality expectations, including document standards, formatting conventions, and quality control review methods.
• Operational file and records management, including standardized structures and version control practices.
• Team leadership and supervision fundamentals, including workload management and performance enablement.
• Microsoft Office productivity knowledge (Excel, Word, PowerPoint, Outlook).
• Ability to prioritize and multitask across numerous concurrent assignments while maintaining high-quality output under pressure.
• Communicate results and next steps efficiently in clear verbal and written updates that drive action and decisions.
• Identify efficiency opportunities, analyze processes, and recommend improvements that reduce project expense and cycle time.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs.