[Hiring] People Operations Manager @Greenpark

Role Description

As a People Operations Manager you will build and run the people-operations framework behind Greenpark’s growing global in-house talent partnership with one of our key clients. Our in-house talent may be employed directly by Greenpark, engaged through an Employer of Record (EOR) or through other appropriate models depending on the country and role, while their day-to-day work sits with client-side managers. You will be the central point connecting those two worlds, making sure the model works for the talent, our client and Greenpark.

Working across EMEA and APAC initially and reporting to the Chief People Officer, you will partner closely with Greenpark’s People & Culture, Talent Acquisition and Client Services teams, client-side managers, EOR partners and discipline experts. This is a hands-on, manager-level role spanning international employment, recruitment readiness, onboarding, performance, contract renewals and the everyday problem-solving that keeps a complex global talent model running smoothly.

What you’ll do

• Lead the employment and engagement framework for in-house talent across international markets, coordinating country-specific requirements with People & Culture, EOR partners and specialist advisers, and keeping clear documentation.
• Flag key employment considerations early – including employment versus contractor models, EOR requirements, fixed-term restrictions, probation, notice periods, visas and work permits.
• Manage day-to-day relationships with Playroll and other EOR partners on employment set-up, contracts, changes and ongoing employee matters.
• Partner with Talent Acquisition and Client Services before recruitment begins to confirm roles are clearly defined and operationally viable.
• Join the candidate process at the right stage to explain the Greenpark/client in-house employment model.
• Connect in-house talent with Greenpark’s discipline leads across Creative, Content, Social and Search.
• Own and continuously improve the onboarding framework for in-house talent.
• Establish a performance-management framework that combines client-side feedback, discipline input from Greenpark experts and Greenpark’s formal people responsibilities.
• Act as the first People Operations liaison on performance, conduct, attendance and wellbeing concerns.
• Track contract dates, probation periods, fixed-term end dates and other key milestones.
• Act as the central People Operations contact between client-side managers, Client Services, Talent Acquisition, People & Culture, Finance and EOR partners.
• Spot recurring friction points and introduce practical processes, templates and guidance.

Qualifications

• Solid People/HR Operations experience, ideally in an international or multi-country environment.
• Experience across different employment models, including direct employment, EOR arrangements, fixed-term contracts and independent contractors.
• A good working understanding of international employment considerations.
• Experience supporting performance management and employee-relations matters.
• Strong stakeholder-management skills and the confidence to work with senior internal and client stakeholders.
• Strong operational and project-management capability.
• Commercial awareness – understanding that employment decisions, client scope, budgets and delivery are interconnected.
• Excellent written and verbal communication, high attention to detail.
• A proactive, practical mindset.
• A collaborative, empathetic style.

Benefits

• 25 days of paid holidays per year + ZA public holidays and your birthday off.
• Christmas Closure - (extra days on top of your holiday allowance).
• A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc).
• Access to VDU Eye Tests and Employee Assistance Programme (EAP).
• Participate in wellness and peer recognition initiatives.
• LinkedIn Learning – Access to a leading online learning platform.
• Referral Bonus Scheme.
• Social Events – Join us for our major annual social events.
• WFA policy – work from abroad for up to 4 weeks per year.
• Yearly Calm subscription.

Company Description

At Greenpark, we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background, identity, and experience across our global workforce. By fostering a culture of respect, inclusivity, and collaboration, we’re committed to ensuring everyone’s voice is heard and everyone can thrive.

All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.