[Hiring] People Operations Coordinator @Salesloft

Role Description

At Salesloft, our People Operations Coordinator is foundational to a high-performing People team. Each coordinator embeds with their assigned business function(s) (e.g., Engineering, Marketing, Sales) to provide full employee lifecycle support, from offer through exit. As the first point of contact for employees and managers, coordinators deliver high-volume, high-accuracy service across HR transactions, data, leave, employee relations support, and employee questions, creating a consistently excellent employee experience. They partner closely with People Business Partners, keeping the work moving, the data clean, and the PBP fully informed, and work alongside Total Rewards, Benefits and Mobility, and Talent Acquisition so programs run smoothly.

Each coordinator also serves as the expert for an assigned country, bringing local compliance knowledge, language, and time zone coverage to the team. Working within a shared services model, coordinators cover for one another across functions during peak periods and absences, and bring back improvements that strengthen the whole team. This is a broad, high-visibility role and a clear path toward People Business Partner or People Operations leadership.

On a day-to-day basis, you will:

• Lifecycle Administration: Manages the employee lifecycle for the assigned business function, from offer through exit. Prepares offer letters, coordinates background checks and I-9 and right-to-work verification, and runs onboarding and offboarding, including exit surveys, so every transition is accurate and on time.
• Employee Data & Records: Maintains accurate employee data in HiBob and ADP for the assigned business function. Processes hires, changes, promotions, transfers, terminations, and org updates, and audits records and personnel files to keep data clean and audit-ready.
• HR Case Management: Serves as the first point of contact for employee and manager questions through people@ and HappyFox. Resolves routine requests promptly and escalates complex or sensitive issues to People Business Partners and specialists.
• Mobility & Benefits Support: Serves as the first point of contact for benefits questions and partners closely with the Benefits and Mobility Specialist to keep PBPs informed on mobility cases.
• PBP, ER & Programs Support: Partners with the assigned People Business Partner through weekly syncs, sharing context so they have full visibility without having to ask. Supports ER cases under PBP direction by maintaining documentation and the ER tracker, coordinating investigation logistics, and preparing PIP and termination paperwork.
• Program administration: Project manages the promotion process for the assigned business function, tracking and documenting each promotion through processing. Supports compensation cycle execution and submits roles for compensation analysis, following up with leaders and tracking turnaround.
• Survey, QBR & Talent Support: Manages the engagement survey in the system and compiles data and pre-reads for leadership reviews. Supports the QBR process and prepares data and insights for talent calibration conversations.
• Reporting, Analytics & Compliance Support: Fulfills data requests and runs standard reports and headcount reconciliations, providing analysis that supports business reviews and People programs. Supports audits, country-specific filings, I-9 compliance, record retention, and policy acknowledgments, and manages vendor invoices.
• Process Improvement: Establishes and maintains SOPs so the team delivers consistent service across pods. Flags recurring case themes and tests HRIS and workflow changes, turning patterns from the assigned business function into improvements for the whole team.
• Country Expertise: Serves as the expert for an assigned country, bringing knowledge of local employment practices and compliance requirements, along with language and time zone coverage. Reviews country-specific documents prepared by other coordinators, supports local filings and vendor relationships, and keeps the team current on changes in local requirements.

Qualifications

• 2-4 years in HR operations, shared services, or HR administration
• Hands-on HRIS experience and a case management tool (JIRA, HappyFox, ServiceNow, etc.)
• Strong attention to detail, discretion with confidential data, and clear written communication
• Comfort supporting business leaders and managers, and working across time zones and cultures
• Exposure to global employment practices and multi-country HR administration is preferred
• Experience supporting a high-growth or sales-led organization is preferred
• Experience with process documentation, reporting, or workflow automation is preferred

Benefits

• Competitive wages and salaries
• Performance bonus
• Benefits and/or other applicable incentive compensation plans

Company Description

Salesloft is building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we're building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

We are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.