[Hiring] People Operations Coordinator @Optro

Role Description

As a People Operations Coordinator, you will play a critical role in owning and executing tier 1 people operations processes. Your core responsibilities will include:

• Managing HR Service Desk tickets
• Processing transactions
• Managing approvals
• Updating documentation and enablement materials
• Actively applying AI technologies to streamline operations, reduce manual tasks, and elevate the employee experience

This is a fully remote position that can be based in the US or Canada.

Key Responsibilities

• Serve as process lead for tier 1 processes, including but not limited to:
  • I-9 verifications
  • Employee verifications and letters
  • Elevated background checks
  • Domestic and international relocation
  • Working abroad requests
  • International business travel requests
  • Workday processing (one-time payments, corrections, employee changes, etc.)
• Manage HR Service Desk tickets, including prioritizing, responding to, and resolving tickets with a high level of empathy and a superior level of service for Optro employees.
• Manage the HR inbox, including responding to external requests and directing email communications to the appropriate person.
• Ensure process documentation is up to date as current processes evolve.
• Maintain employee resources and People Team enablement; proactively identify opportunities to enhance existing content or create new content as needs arise.
• Identify ways to increase operational efficiency through system automation and AI.
• Proactively research, test, and implement AI workflows to reduce administrative tasks.
• Help drive the team towards employee self-service without compromising experience.
• Contribute to key People Operations special projects such as new program rollouts, new system implementation, systems integration, etc.

Qualifications

• Min 1 year of experience as a People Ops, Recruiting Coordinator, or related experience.
• Hands-on experience using AI tools to increase productivity.
• High curiosity to learn and explore new systems and experience with AI capabilities in thoughtful and creative ways (Google Gemini, ChatGPT, Claude, etc.).
• Strong organizational skills with the ability to effectively prioritize tasks.
• Excellent attention to detail with an emphasis on accurate employee data.
• Strong communication skills, both written and verbal, with the ability to interact professionally with employees at all levels of the organization.
• High level of empathy with a focus on a strong level of service for employees.
• Able to closely follow detailed processes while also exercising strong problem-solving skills when new, unfamiliar requests arise.
• Able to exercise solid judgment and identify the appropriate time to escalate issues.
• Tech-savvy and skilled with learning new systems.

Nice to Have

• Familiarity with Workday and experience executing a range of business processes (nice to have but not required).

Compensation Range

• 49.6K - 68.2K
• At Optro, we provide a fair and competitive salary based on a variety of factors, including:
  • The scope and responsibilities of the role
  • Your relevant skills, experience, and certifications
  • Where you are physically located (based on our regional tier system)

Benefits

• Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!
• Live your best life (LYBL)! $200/mo for anything that enhances your life
• Comprehensive employee health coverage
• 401(k) with company match
• Competitive compensation & bonus program
• Flexible vacation (exempt) / Accrued vacation (non-exempt)
• Time off for your birthday & volunteering
• Employee resource groups
• Opportunities for team and company-wide get-togethers!
• Parental Leave

Our Company Values

• Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.
• Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
• Drive innovation: Create the future. Continuously improve what exists and invent what’s next.
• Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.
• Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.