[Hiring] People Operations Analyst @Porch Group

Role Description

The future is bright for the Porch Group, and we’d love you to be a part of it as a People Operations Analyst. The People Operations Analyst is a core member of the People Operations & Systems team responsible for delivering day-to-day HR operational support across the employee lifecycle. This role focuses on Tier 2 People Operations support through a ticketing system, accurate HR data maintenance, benefits support, and partnership with U.S.-based stakeholders. The role will primarily support U.S. employees and managers while also supporting international employee populations as needed. The role also serves as a key operational partner for immigration and work authorization compliance, including the immigration inbox, Form I-9 compliance, and sponsored visa tracking. The position requires regular overlap with U.S. business hours.

What You Will Do As A People Operations Analyst

• Employee Lifecycle & HR Operations
  • Process employee lifecycle transactions, including onboarding, offboarding, job changes, transfers, and leave events, with a high degree of accuracy and confidentiality.
  • Maintain complete and accurate employee records and documentation in HR systems; perform regular audits to support data integrity.
  • Generate recurring and ad hoc People Operations reports to support business and compliance needs.
• Support & Ticket Management
  • Serve as the first point of contact for employee and manager inquiries submitted through ServiceDesk or a similar ticketing system.
  • Respond to and resolve People Operations tickets in a timely, professional, and customer-focused manner.
  • Research questions using available policies, SOPs, government resources, system history, and other reliable resources before escalating.
  • Triage issues appropriately and escalate complex or sensitive matters to the appropriate People team partners.
  • Monitor ticket queues during U.S. business hours and support adherence to service-level expectations.
• Employee Support
  • Provide operational and policy support primarily to U.S. employees and managers, while also supporting international employee populations as needed, ensuring accurate and timely resolution of inquiries.
  • Partner with U.S.-based and international teams to resolve cross-border support needs.
  • Maintain working knowledge of U.S. People Operations processes, timelines, and escalation paths.
• Benefits & Compliance Support
  • Support benefits enrollment and respond to employee benefits inquiries.
  • Ensure day-to-day People Operations activities comply with applicable labor laws, statutory requirements, and company policies.
• Immigration & Work Authorization
  • Manage the People Team immigration inbox, including timely triage, response, routing, and documentation of employee, manager, and attorney requests.
  • Support Form I-9 processing, document review, corrections, record maintenance, and audit preparation in accordance with company procedures and current requirements.
  • Track and reverify employee Form I-9s, including work authorization expiration dates, to ensure reverification is completed on time and accurately documented.
  • Track and manage H-1B and all other company-sponsored visa types, including key dates, extensions, amendments, status changes, and required documentation.
  • Work closely with managers, employees, and external immigration attorneys to coordinate case requirements, gather documents, communicate timelines, and keep stakeholders informed of next steps.
  • Maintain accurate immigration records and trackers in HR systems, and report on upcoming expirations and open cases to People Operations leadership.
  • Handle immigration-related information with a high degree of confidentiality and escalate complex or time-sensitive matters to People Operations leadership and immigration counsel.
• Process Improvement & Documentation
  • Identify opportunities to improve People Operations processes, service delivery, and system usage.
  • Create, maintain, and update standard operating procedures (SOPs), knowledge-base articles, and process documentation.
  • Support testing and implementation of HR system enhancements and process changes, including user acceptance testing where applicable.

Qualifications

• Bachelor's or master's degree in a related field, or four years of equivalent work experience.
• At least two to four years of experience in People Operations, HR Shared Services, or HR Support.
• Experience using a ticketing system such as ServiceDesk and responding to Tier 2 HR/People Operations inquiries.
• Proven experience working with U.S.-based business teams; experience supporting international employees or global teams is also preferred.
• Working knowledge of U.S. employment practices and federal compliance standards relevant to People Operations, including familiarity with Form I-9 and employment eligibility verification requirements.
• Ability to research unfamiliar questions, identify missing information, use available resources, and determine an appropriate solution or escalation path.
• Excellent written and verbal communication skills in English; professional fluency in Spanish is a plus.
• Ability and willingness to work hours that provide meaningful overlap with U.S. business hours.
• Strong attention to detail and ability to identify inconsistencies or data issues.
• Ability to protect confidential information and manage sensitive employee data responsibly.

Requirements

• Workday experience, including HRIS transactions, reporting, and audits.
• Advanced Excel or Google Sheets skills.
• Experience partnering with payroll and benefits vendors.
• Experience managing employment-based visa programs (such as H-1B), tracking case timelines, and working with immigration attorneys.
• Hands-on experience with Form I-9 processing, reverification, corrections, electronic workflows, or audit support.
• Exposure to compliance-related topics, audits, data governance, or multi-state U.S. employee support.

Core Skills

• Operational & Technical
  • Strong working knowledge of People Operations processes and HR shared-services environments.
  • Experience with ticket-based intake, triage, and resolution of Tier 2 requests, with appropriate escalation of more complex matters.
  • Ability to quickly learn and navigate HR systems; Workday experience is preferred.
  • Proficiency with spreadsheets and data-validation techniques.
• Customer Service & Communication
  • Strong customer-service orientation with clear, professional, and empathetic communication.
  • Experience supporting U.S.-based employees and working with international employee populations or global teams.
  • Ability to explain policies and processes in a clear, accessible way.
• Analysis, Judgment & Collaboration
  • High attention to detail and ability to identify data inconsistencies or process gaps.
  • Sound judgment when handling sensitive employee matters and confidential information.
  • Resourcefulness in researching answers and working through routine and moderately complex issues without relying on step-by-step direction.
  • Demonstrated ownership and follow-through, including tracking open items, communicating progress, documenting work, and confirming resolution.
  • Ability to prioritize effectively in a fast-paced, high-volume support environment.
  • Strong collaboration skills and comfort working across time zones and functions.
  • Proactive, adaptable, and comfortable operating in an evolving People Operations environment.

Benefits

• Pay Range: COP 5,400,000.00 to COP 7,200,000.00 salary per month.

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!