[Hiring] People Experience Lead @Harrison.ai

Role Description

The People Experience Lead, US partners closely with the Chief People Officer to shape and deliver the people vision for the US team, spanning Harrison.ai and the non-clinical people services Harrison.ai Services provides to Frontier Radiology, an affiliated US teleradiology practice. This is a senior generalist role across the full employee lifecycle: performance, leadership, culture, capability, wellbeing and talent, operating with a high degree of autonomy and judgement.

The US team is young, deliberately small and building a clinical delivery business from close to first principles, with the backing of an established global scale-up behind it. This role will be pivotal to designing those core people processes in an AI-native, squad-based operating model. Much of the US population is clinical, so we are looking for someone who has supported clinician groups before, whether radiologists, physicians or other licensed clinicians, and understands what the people work looks like around them. Rather than managing the team, the role coaches and mentors both the People Experience team and peers across other squads, lifting people capability wherever it is needed. It suits a senior generalist who wants real autonomy in a three-day week and partners day to day with our Managing Director/Founder, US squad and the wider leadership team as a trusted people advisor.

What You'll Do:

• Partner with the Chief People Officer to shape and deliver the people vision, strategy and priorities for the US team
• Deliver end-to-end generalist support across the US employee lifecycle: partnering, onboarding, performance, development, remuneration cycles, engagement and offboarding
• Advise and upskill US squad leads and managers as a trusted partner on people matters, including performance, difficult conversations, team health and capability
• Own and continuously improve US people programmes, processes and policies, including multi-state employment compliance, benefits and leave, keeping them fit for a remote, AI-native, squad-based organisation
• Partner with the Credentialing, Licensing & Privileging Manager and the physician recruitment team so people processes join up across the US team, without taking on credentialing or clinical decisions
• Coach and mentor the People Experience team, building their capability and confidence
• Use people data and insights to identify trends and drive proactive, evidence-based decisions
• Champion Harrison.ai's culture and values, and lead engagement, wellbeing and belonging initiatives across a distributed US team
• Manage complex or sensitive employee-relations matters with sound judgement and discretion, escalating to the Chief People Officer and US counsel where needed

Qualifications

• At least 5 years generalist HR/People experience, including time in a senior or lead capacity
• US-based, with hands-on multi-state US employment experience across employee relations, compliance, benefits and leave
• Experience supporting clinician populations (radiologists, physicians or other licensed clinicians), in a health system, teleradiology or telehealth setting
• Demonstrated experience partnering with senior leaders and executives to shape and deliver people strategy
• Deep, hands-on expertise across the full employee lifecycle: talent, performance, remuneration, engagement and employee relations
• Strong coaching and mentoring skills, with a track record of building capability in others without direct management authority
• Sound judgement and discretion handling complex, sensitive and confidential people matters, and the ability to prioritise ruthlessly across three days

Requirements

• Experience in a health system or a rapidly scaling health or technology organisation
• Teleradiology or telehealth experience
• Tertiary qualification in HR, business, psychology or a related field
• Familiarity with squad/agile-style or non-hierarchical operating models, and with multi-entity MSO/PC structures
• Exposure to people analytics tools and data-driven people decision-making
• A deep interest in being part of an AI-native organisation and the possibilities it brings

Benefits

• 🌍 Innovate for Global Good: Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world.
• 🤝 Collaboration Across Continents: Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.
• 🚀 Well-Funded & Global: Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we’ve raised over US$240M to accelerate our global impact.
• 🌱 Scale Your Potential: Tap into yearly L&D budgets, mentoring, hackathons, and secondments—all supported by a transparent growth framework to grow your career.
• 💻 Flex for Life: Work when and where you do your best—with WFH options, flexible hours, and the autonomy to make an impact your way.
• 🙌 Support for Every Family Journey: From fertility to parenthood, loss, and even grandparenthood—we provide inclusive, thoughtful policies to support families in every stage.

Company Description

We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.