[Hiring] Payroll Manager @Gong.io

Role Description

As a Payroll Manager, you’ll play a key role in the day-to-day payroll operations for our multi-state U.S. semi-monthly, Ireland monthly, and Singapore monthly payrolls. This person will be the primary point of contact for employees, managers, and our HR Team to answer urgent payroll-related questions and offer solutions in a timely manner.

Responsibilities

• Manage and oversee the preparation and processing of global payrolls, including semi-monthly U.S. multi-state, and monthly Ireland, Singapore, Canada, United Kingdom, Spain, Switzerland, Germany, Australia, and France.
• Ensure payrolls and all related payroll taxes are processed accurately and in compliance with federal, state, local, and international regulations.
• Directly manage, coach, and support Senior Payroll Analysts, serving as the final reviewer and approver for all payroll-related work.
• Review and approve special payments, bonuses, commissions, off-cycle payrolls, and adjustments prior to final processing.
• Oversee administration of wage garnishments, ensuring deductions are applied in accordance with jurisdictional requirements.
• Review payroll exceptions, variances, and complex issues, ensuring all items are resolved prior to payroll finalization.
• Act as a payroll partner with Accounting, Accounts Payable, HR, Benefits, and external vendors, serving as an escalation point as needed.
• Oversee and ensure timely funding of 401(k) contributions through Fidelity.
• Review and approve all payroll journal entries, accruals, GL account reconciliations, and payroll variance/flux analysis at both the entity levels (MoM/QoQ) for U.S., APAC, and EMEA.
• Oversee shared U.S., EMEA, and APAC payroll inboxes, ensuring employee and stakeholder inquiries are addressed accurately and in a timely manner.
• Oversee year-end payroll activities, including W-2 reconciliation and distribution.
• Support annual and periodic payroll-related audits and filings, including the financial audit (EY), 401(k) Non-Discrimination Testing, Workers’ Compensation audits, annual payroll filings with external providers (e.g., Vistra), and San Francisco Gross Receipts filing.
• Review and ensure accuracy of Workday to ADP Data Bridge integrations, including new hires, pay changes, terminations, leaves of absence, and other employee data changes.
• Ensure all tax agency notices are uploaded and resolved timely within ADP SmartCompliance, and review and approve SUTA tax rate updates in ADP.
• Assign and prioritize workloads to meet payroll, month-end, and audit deadlines while ensuring adherence to established processes and controls.
• Escalate risks, control gaps, and improvement opportunities to the Senior Payroll Manager.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or a related field.
• 7–10+ years of progressive payroll experience, including full-cycle multi-state U.S. payroll processing using ADP Workforce Now.
• Experience with international payroll; Ireland payroll experience is a plus.
• Workday experience preferred, including understanding of HR-to-payroll integrations.
• Comprehensive knowledge of payroll concepts, pay-based calculations, and federal, state, and local payroll regulations; international payroll compliance knowledge a plus.
• Prior experience reviewing and approving payroll work, making payroll decisions, and providing guidance on complex payroll matters.
• Strong background in Accounting, including experience supporting journal entries, reconciliations, and month-end close.
• Advanced Excel skills, including the ability to manipulate large data sets (Pivot Tables, VLOOKUP/XLOOKUP, SUMIF(S), etc.).
• Ability to balance the demands of payroll tasks, projects, and customer expectations in a fast-paced environment with minimal direction.
• Strong customer service skills, with the ability to collaborate with and provide information to internal and external stakeholders and resolve issues independently.
• Ability to work effectively in a team-oriented environment and communicate clearly with cross-functional partners.
• Ability to become a subject matter expert in payroll processes and serve as a point of escalation.
• Proven ability to handle confidential and sensitive information with discretion.
• CPP (Certified Payroll Professional) certification preferred.

Benefits

• Variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.