[Hiring] Payroll Implementation Consultant @Employment Hero

Role Description

Our Customer Solutions (Managed Experience) teams are responsible for implementing the Employment Hero platform with customers, and our Payroll Implementation Consultants are responsible for gathering information and implementing our Payroll product.

Your key focus areas will be:

• Being the primary contact point for customers during implementations; working in a project team alongside Project Managers, HR Implementation Consultants and Platform Configuration Specialists to deliver great outcomes for our customers.
• Change management and stakeholder engagement, and clearly communicating with our customers, who are not always experts in payroll processing or legislative requirements.
• Working closely and broadly across our Implementations team, product and customer support teams, with the opportunity to learn and grow within our start-up culture.

This will include the following:

• Apply payroll best practice to the implementation of the EH payroll system.
• Accurately interpret Australian modern awards, enterprise agreements and other conditions of employment for clients going through the implementation process.
• Conduct root cause analysis to make recommendations on how outcomes can be achieved within product functionality.
• Maintain high levels of customer satisfaction and comfortable with having needs-based and outcome driven conversations.
• Build and manage relationships with clients as we configure their platform.
• Assist with troubleshooting and client queries, and coordinate with internal teams for successful delivery.
• Ensure tasks are completed on time and with accuracy within project scope.
• Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
• Constantly review and improve our delivery processes.

Qualifications

• Sound knowledge of current legislative payroll requirements in Australia (New Zealand is a plus!).
• Experience with customer facing payroll implementations (highly desirable).
• Exposure to other payroll softwares and accounting platforms, to therefore have an understanding of different system configurations.
• Client-facing and/or outsourced payroll experience is highly regarded.
• Ability to manage multiple clients to meet critical deadlines.
• Strong time management and schedule management.
• High level of written and verbal communication.
• Maintain and promote positive business relationships with both internal and external stakeholders to produce quality interactions and results.
• A high level of attention to detail and comfortable working in a fast paced, autonomous and process driven environment.

Benefits

• You will work remotely, with the flexibility to own your time and impact.
• You will access cutting-edge tools to amplify your work, knowledge and outputs.
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies.
• You’ll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.