[Hiring] Payroll Administrator @Upstream Rehabilitation

Role Description

Upstream Rehabilitation is looking for a Payroll Administrator to join our team.

As a Payroll Administrator, you will play a vital role in delivering accurate, timely payroll services while supporting associates with timekeeping, payroll-related inquiries, and education. You'll help ensure a positive associate experience by providing exceptional service, maintaining payroll accuracy, and supporting process improvements and special projects. In this role, you'll contribute to Upstream's continued growth and success while advancing our mission, vision, and values.

What You’ll Do:

• Manage the full-cycle payroll process for associates across the organization, ensuring accurate and timely bi-weekly payroll processing, compensation changes, bonus payments, payroll corrections, reporting, and compliance with applicable wage and hour regulations.
• Serve as a trusted resource for associates and leaders by providing payroll and timekeeping guidance, answering questions, delivering training, and educating users on payroll processes, deadlines, and system expectations.
• Administer and maintain the organization's timekeeping system, ensuring employee time is captured accurately and in compliance with federal and state regulations.
• Partner with payroll vendors and internal stakeholders to troubleshoot issues, implement corrections, and support continuous improvement of payroll and timekeeping processes.
• Maintain accurate and up-to-date employee information within the HRIS throughout the employee lifecycle, from hire to separation, while supporting reporting and data integrity initiatives.
• Deliver exceptional service to associates, candidates, vendors, and business partners by responding to inquiries promptly, providing effective solutions, and fostering a positive experience in every interaction.
• Ensure compliance with all applicable federal, state, and organizational policies related to payroll, timekeeping, employment records, and data management.
• Handle sensitive payroll, compensation, and employment-related information with the highest level of confidentiality, professionalism, and discretion.
• Other projects and duties as assigned.

Qualifications

• High school diploma or equivalent.
• 3-5 years of payroll administration experience.
• Exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
• A customer-focused approach with excellent interpersonal, verbal, and written communication skills.
• The ability to work independently while collaborating effectively with cross-functional teams, associates, leaders, and external vendors.
• Strong problem-solving, decision-making, and critical-thinking skills with the ability to adapt to changing business needs and priorities.
• Advanced computer proficiency, including experience with web-based applications, data management systems, and Microsoft Office products, particularly Excel, Word, and Outlook.
• Proven ability to prioritize competing responsibilities, manage deadlines, and drive tasks through to successful completion.
• Demonstrated ability to handle sensitive and confidential information with discretion, professionalism, and sound judgment.
• A commitment to continuous learning, professional development, and staying current on industry best practices.
• A professional, dependable, and service-oriented approach in all interactions.

Requirements

• Nice to Haves:
• Advanced degree or Professional of Human Resources (PHR) or Payroll Certification.
• Experience with ADP Vantage.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• 100% employer paid medical health insurance premium option available.
• Dental and Vision insurance.
• 401(k) with company match.
• Generous PTO and paid holidays.
• Supportive team and leadership invested in your success.

Company Description

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.