[Hiring] Onboarding Administrative Assistant @Infinit-O

Role Description

The Onboarding Administrative Assistant provides administrative and operational support to a U.S.-based provider onboarding team. This offshore role focuses on:

• Accurate workflow execution
• Documentation
• Quality control
• Proactive communication
• Sound judgment

The ideal candidate is:

• Highly organized
• Detail-oriented
• Naturally curious
• Comfortable investigating problems

They bring urgency to their work, communicate clearly, and raise risks, discrepancies, or missing information before they affect providers or internal teams. Successful candidates:

• Take ownership of their work
• Ask thoughtful questions
• Surface concerns early
• Ensure the right actions are being taken

This role requires someone who will pause, ask questions, and escalate when information is incorrect, incomplete, inconsistent, or unclear.

Qualifications

• Minimum 1 year of experience in administrative operations, project coordination, healthcare support, customer support, or a similar role.
• Fluent written and verbal English communication skills.
• Strong organization, time management, and attention to detail.
• Ability to work independently and follow documented procedures.
• Practical Excel skills.
• Demonstrated critical thinking and problem-solving skills.

Requirements

• Experience or prior knowledge in healthcare, onboarding, credentialing, licensing, provider operations, documentation workflows, or compliance-sensitive administrative processes.
• Experience completing quality reviews, administrative checks, or record validation.
• Experience working directly with customers, clients, providers, or business partners.
• Experience using CRM systems, databases, or workflow-management platforms.
• Experience working remotely with distributed teams.
• Experience facilitating structured administrative meetings or walkthroughs.

Company Description

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.

• Navigate complex industry landscapes to drive transformative outcomes.
• Help businesses streamline operations, enhance customer experience, and achieve sustainable growth.
• Commitment to the highest standards of social and environmental performance.
• Focus on Diversity, Equity, and Inclusion (DEI).