[Hiring] Manager, People Ops & Automation @Coinbase

Role Description

We're looking for an AI-forward operator to lead how our People Operations function runs, including the systems, signals, and service model that power the entire employee experience. This role sits at the intersection of data, automation, and people strategy:

• Use AI and predictive insight to anticipate organizational needs before they become problems.
• Lead a team that turns insights into scalable, human-centered solutions.
• Own the design, execution, and continuous improvement of HR service delivery.
• Partner closely within our People Ops team and with partner teams like IT, Payroll, HR M&A, and HR Business Partners.
• Reimagine how a People function should run in an AI-enabled world.

What you’ll do:

• Lead with foresight, using Jira, Workday, ticketing trends, service-level data, employee experience signals, and capacity data.
• Build and scale AI-powered service delivery, optimizing knowledge management, case management, and employee lifecycle workflows.
• Act as a strategic advisor across the People function, ensuring HR functions operate as one connected system.
• Translate complex, cross-functional needs into process maps, requirements, success metrics, operating procedures, and launch plans.
• Lead and develop a team, modeling how to use data and AI as a daily decision-making tool.
• Drive measurable outcomes by tying process and automation investments back to efficiency gains, cost, risk reduction, and employee experience improvements.

Qualifications

• 7+ years of experience in People Operations, HR program management, operations strategy, process improvement, HR technology, or a related field.
• A demonstrated track record of using AI and automation to redesign operational workflows at scale in a global organization.
• Strong program management fundamentals: prioritization, governance, dependency management, executive communication.
• Experience partnering with HR technology teams on requirements, testing, data quality, controls, and change adoption for Workday, Jira, or similar platforms.
• Data-driven, systems level thinker who connects operational metrics to investment decisions, employee experience, risk, and business outcomes.
• Excellent communication, judgment, and discretion with sensitive employee and business information.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs.

Requirements

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows.
• Continuously learn as tools evolve and apply human-in-the-loop practices to deliver business-ready outputs.
• Drive measurable improvements in efficiency, cost, and quality.

Benefits

• Base salary varies by location (see range below).
• Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
• Annual base salary range (excluding equity and bonus): $185,915 — $195,700 USD.

Equal Opportunity Employer

Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.